The New "Net Neutrality" Battle…

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Having Google and Verizon trying to reach their own compromise around net neutrality has me concerned. Having the FCC threatening a regulatory approach to net neutrality also has me concerned.

I’m just not sure which concerns me more.

I absolutely believe in the importance of net neutrality. It is the driving force behind the evolution and phenomenal growth of the entire web universe. It has allowed tiny startups to have global impact, and has provided the foundation for outsiders to challenge the status quo within institutions and across industries. Preserving net neutrality is central to securing the future viability of the internet.

The thought of having two major corporations – both representing today’s status quo – sitting down together to define what net neutrality should mean for everyone is a bit unsettling. I completely understand the FCC’s reaction and side with their desire to preserve an open internet:

Any outcome, any deal that doesn’t preserve the freedom and openness of the Internet for consumers and entrepreneurs will be unacceptable.

FCC Chairman Julius Genachowski

So what concerns me with the FCC?

It’s really simple – ‘Regulated Net Neutrality’ isn’t the same as ‘Net Neutrality’. The net neutrality that has existed so far has been based on an ethos – a shared way of looking at the net. It can easily adapt to change and make exceptions as needed, because any decisions that are made are done through the lens of open and equal access.

Unfortunately, that isn’t how regulation works.

Regulations are lists of rules – not a code or belief. Some will be vague and others specific, but they will boil down to a list of behavioral do’s and dont’s. Once regulations are passed, the ‘moral code’ they are based on in some ways becomes irrelevant. Lawyers and courts start to become the driving forces behind what is and isn’t acceptable. The specific language of a regulation gets parsed, loopholes get added, and the process ultimately becomes political.

So where does that leave us?

On one side we have an internet defined by lawyers, courts, and politicians, and on the other side an internet defined by large corporations.

I’m simply not in a hurry to embrace either one right now.

I’m still not ready to walk away from the ethos of net neutrality.

Adding Android To The Mix…

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It is no secret to anyone that reads this blog regularly that I am a big fan of the iPhone. I just upgraded my personal phone to the iPhone 4, and I’m extremely happy with it. I’ve been in the iPhone camp since the very beginning – I switched off of RIM on the day the first iPhone was released, and I haven’t looked back since.

For a variety of reasons, I recently needed to get a second phone specifically for work. My initial reaction was to simply get another iPhone and carry on. But in thinking about it more, I decided it would be more interesting to go in another direction and get an Android based phone instead. I felt that this would give me the perspective I needed to better judge where Apple is going with the iPhone, as well as to get some real-world experience with with what will no doubt be the most significant competitor to iOS.

After looking around, I decided to go with the Samsung Captivate Galaxy S (also on AT&T). It seemed to have a highly regarded implementation of Android 2.1, and Samsung has committed to have an upgrade to Android 2.2 available for it when it’s rolled out.


I still have a bit to learn with the Captivate, so I’m going to hold off commenting on it in detail until I come up the curve. My initial impressions are fairly positive, with the AMOLED display, responsive touch screen, and excellent camera all toping the list of well done features. The interface lacks the polish of iOS, and it has some non-intuitive aspects that I’m going to need to figure out. The app store also has relatively slim pickings and is difficult to find new things in – definitely not impressed there at all. That said, I’m really open to having a good experience with Android – especially as 2.2 is about to be released and more development focus moves to the platform.

I’m looking forward to sharing my experiences with you as I adapt to my first non-Apple phone in a long time.

The Problem With FaceBook Isn't Privacy…

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The backlash against Facebook’s evolving stance on user privacy has started to escalate. While bloggers and others in the tech press have been grumbling for years about what they’ve seen as Facebook’s disregard for user privacy, some technology luminaries have taken the next step with folks like Leo Laporte and Peter Rojas publicly ditching their Facebook accounts in protest. EPIC, a group of privacy advocates, even filed an unfair trade complaint against Facebook, asking the FTC to intervene. As the Facebook vs Privacy meme has started gaining traction with the mainstream press, we now even have some folks in Congress prodding Facebook to reconsider some of their data sharing practices. Even the mere thought of government meddling in complex technology decisions should be enough to send chills down everyone’s spine!

Especially when the discussion is really about the wrong topic…

While most of the conversations regarding Facebook that are swirling around the web look at all of this through the lens of ‘privacy’, the more fundamental issue here isn’t really about privacy, per se. That is really a simplification of the larger issue. Ultimately, this is about three fundamental things that make up the core social contract underpinning the modern internet: who has control of your information, who has the right to monetize it, and what is the basis for the trust relationships you have on any social site.

In a social environment, your personal information is your currency . This isn’t an abstract concept or some metaphorical comparison. The whole reason social sites are willing to offer their services for “free” is because the information they collect about you has real value that they can monetize. It is effectively a barter relationship where you are willing to share certain information in exchange for certain services. For this type of relationship to be sustainable – for people to understand the true cost they are paying for a given service – some level of transparency is required as to how the information they’ve provided is being used.

I believe that this will require a substantive change from the way things currently work.

I start from the position that all of the information about you belongs to you. In the context of a commercial relationship, you have exclusive control over it. That means that for commercial relationships (like you have with sites like Facebook or Google) you should only give a site a limited license to use your information for a specific set of purposes. Granting, perpetual, irrevocable rights to information about you should no longer be the norm.

Make no mistake, your relationship with these social sites is commercial – not social. In fact, every social site I know of has a very clear Terms Of Use that place limits on what you can do with their service. You need to agree to it contractually before you’re given access to the site. What I am advocating here is that TOU’s need to become reciprocal, with the specific uses your information can be put to spelled out with equal consideration.

Just think about how one sided this relationship is today without this type of framework in place.

With equal conviction, I believe that this contractually centric model only should apply to your relationship with a site itself – not with other members. Just like in the physical world, sharing something with another person isn’t a commercial transaction with terms and conditions – its a social gesture of trust, and the basis for building a relationship. That element needs to be preserved for the social potential of any site to be realized. Social relationships are complex and sometimes messy things. There is no way to sanitize or constrain them without erasing the essence of what makes them so important and compelling. And because of this, judgment and discretion need to guide our choices and interactions. We all need to take responsibility for our own decisions – just like in the “real world.”

This whole situation with Facebook should become the catalyst for us to consider these important issues and the broad ramifications they have for the future of the social web. We have an opportunity here to make some meaningful progress in shaping how communities on the net should behave and develop.

Ultimately, it’s about a lot more that just privacy…

The Challenge For Google…

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Google and Apple always seem to get lumped together as the “new tech titans” that will define our digital future. While no one can deny the leadership each of these great companies has shown in their respective markets, they each represent a fundamentally different view of how this future we are racing toward will unfold. In many ways, Google’s approach to the market is actually pretty similar to that of the company many define as their biggest competitor: Microsoft.

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Both Google and Microsoft take the view that the best way to develop a product is to quickly put out a roughly thought-out “beta” version of it (hardware, software, or service), and continue refining it until it becomes something that might have appeal beyond a hard core tech audience. Products that never get to that critical mass eventually get pruned, and the really successful ones become the drivers of the business. All of the other products or services continue to roll along in limbo, backed by someone in the organization that believes in their potential to succeed but not fully supported by the organization as a whole. This ends up creating a fairly Darwinian environment for these projects to mature in, and the competition that results from it doesn’t always provide the best outcome.

Apple, on the other hand, takes pretty much the exact opposite approach. They rarely release anything that hasn’t been fully thought out, and they focus on getting the core value proposition of an offering to a fairly high level of polish before it goes out the door. Even a product like Apple TV – which is clearly still trying to find it’s footing in the market – was still well integrated into Apple’s iTunes ecosystem from the day it launched. But given it’s evolving feature set and interface, Steve Jobs never misses a chance to refer to it as a “Hobby” product for Apple – clearly distinguishing it from their very successful mainstream offerings. Apple is all about creating an extraordinary consumer experience, anchored by market redefining design and technology. Anything less is unacceptable to them, and they invest years of internal product refinement to try and avoid that kind of failure.

The difference between these two approaches will have an important impact on the long term success of both these companies – positive for Apple and negative for Google.

Because so much refinement takes place before a product hits the market, Apple is able to provide a focused, consistent product and brand strategy across everything they do. Their product sets are diverse enough to cushion market fluctuations in various lines of business, but still linked at a software level that lets them integrate more or less seamlessly. Apple makes a limited number of products, which lets them lavish great attention on each one. And unlike most tech companies, they view a product as the entire user experience with a device – shopping, packaging, design, technology, interface, functionality and support. And that results in products that people don’t just like but are actually passionate about. To Apple, defining the future starts by tapping in to the needs of the individual. And they do that very well.

For Google, in contrast, defining the future starts by tapping in to the power of a collective community – something they also do well. They cast a wide product net, giving them a finger in just about every aspect of evolving internet trends, standards, and technologies. In some areas – like Search based advertising, online video, mapping, and email – they have been incredibly successful. But the number of real Google successes is small when compared to the full suite of services and capabilities they now offer. Just look at the number of significant product betas, open source initiatives, and Google Lab projects that they have active at this point. And even more telling than all of that is that, if you put popularity aside, search advertising still ends up being the only really meaningful source of revenue they have today. While incredibly successful right now, Google as an organization is unbalanced and spread thin. Outside of a few big areas they lack cohesion, with many smaller project teams competing with each other for funding and management attention. This has driven many incredibly bright, entrepreneurial developers, unable to make an impact or accomplish anything meaningful in this environment, to simply leave the company in complete frustration. I personally know a number of them. While this may not matter much to Google while the search ad dollars are still rolling in, it could really end up undermining their competitiveness over the long term. Not only are they losing talent they really could leverage today, they are seeding it to an incredible number of small, innovative companies that could end up competing with them in the future. Web search is still in its infancy, and the web is littered with the remains of once dominant search providers. Google isn’t immune to this, and needs to be careful.

Don’t get me wrong – I use many Google services on a daily basic and I depend on them for a great deal of what I need to do online. They are an extraordinarily innovative company. That said, I don’t have the same passion for Google’s services that I have for Apple’s products. There is a pleasure I get every time I open my Macbook or touch the screen of my iPhone that transcends the basic utility the devices provide. There are very few things in life that are able to deliver that type of experience, and none of them spring from the efforts of a collective. It takes the vision, talent, and desire of individuals to produce a result like that. That is the feeling I hope I’ll get one day from doing a search on Google.

But they still have a long way to go.

This isn’t to say the the next new product from Apple couldn’t be a complete market failure, or that an update to Google couldn’t completely redefine our expectations of web search. Either of those outcomes are possible. And while both Google and Apple are in exceptionally strong market positions today, that shouldn’t be much comfort for either of them going forward. Change is the one constant in the tech world that no one, no matter how big, can avoid. And change can be unforgiving.

After a decade of dominance in the 1990′s, Microsoft struggled to maintain relevance in the evolving internet landscape. Their size, diversity, and lack of clear focus made them slow to react and adapt. They instead tried to use their dominant position to preserve the status-quo that tilted in their favor. When they could no longer do that, the wave of competition that followed upended the entire market, even placing into question the fundamental value proposition Microsoft built their business around. Despite the strength of their significant product franchises like Windows and Office, Microsoft now finds itself in the position of playing catch up in as market that won’t cut them any slack.

The challenge for Google is to avoid a similar fate.

Google's Chrome OS: Exciting But…

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It will be great to finally see a truly web based operating system released…
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Though there is still a great deal unknown about Google’s Chrome OS, it will likely be the next logical step in operating system development: a rich edge-based footprint for web centric computing. If combined with their recently unveiled unified messaging environment Google Wave, Chrome OS will offer a fairly unique and attractive user experience. By providing a slimmed down set of local services to cleanly extend open web standard support – without the need for any legacy support – Chrome OS should be able to offer some significant performance benefits vs. Windows. Here’s what Google said about it in their own recent announcement:

Speed, simplicity and security are the key aspects of Google Chrome OS. We’re designing the OS to be fast and lightweight, to start up and get you onto the web in a few seconds. The user interface is minimal to stay out of your way, and most of the user experience takes place on the web. And as we did for the Google Chrome browser, we are going back to the basics and completely redesigning the underlying security architecture of the OS so that users don’t have to deal with viruses, malware and security updates. It should just work.

I have no doubt that Google will try to make Chrome OS a fairly complete solution out of the box. They can certainly roll together all of their own web applications with popular 3rd party web apps to cover most of the key functionality people would look to have when they power a system on. I also expect that Google will extend their Android “App Store” and fold it in to this new OS. This would let new applications download and install just like browser plug-ins instead of like traditional windows applications. If Google can combine that simplicity with ‘instant on’ functionality, Chrome OS will offer a clearly differentiated computing model from any of the “old-school” operating systems.

This is an exciting and important move by Google. Microsoft’s “Windows” is the crown jewel of tech industry franchises. Even for a company the size of Google, grabbing just a small piece of Windows total market share – even an overlapping piece – would be significant. Chrome OS has a lot of potential here.

But…

While the move to a web centric operating may appear conceptually correct and even inevitable, Google will still need to overcome a lot of challenges if they want to make Chrome OS a success:

  • Time To Market: Chrome OS won’t be out for another year. In technology circles, a year is forever. Neither Microsoft nor Apple are passively waiting for this to arrive. Windows 7 should be able to support Netbook systems, and more of the Office suite will be available as web based applications. Apple has already claimed a big chunk of this mobile web space with their iPhone, and will likely be releasing a new device this year that will probably appeal to the same audience Chrome OS is targeting. And innovation continues to come from every corner.
  • Market Momentum: Windows is everywhere. People are comfortable with it and pretty much know how to work with it. For all it’s well publicized issues, it’s the devil everyone already knows. Getting people to take a chance on something new is tough, and Google will need deliver more than a ‘Field of Dreams’ marketing strategy if they want to get any mind share/traction with Chrome OS. Unfortunately, that’s not an area they’ve shown themselves to be particularly adroit in.
  • Mobile Connectivity: Anyone that depends on any of the US wireless carriers for mobile data services already knows just how bad service can be in some places. If I had a hard drive that was as unreliable as these services are, I would need to get it replaced. In a mobile, internet centric computing device, the web is my new “hard drive”. It’s where I store my data and load my applications from. To overcome this Google will need to offer a system that presents a meaningful level of functionality even when users are disconnected from the web, or when connectivity is intermittent.
  • Device Support: Beyond everything else, this could be the make or break item for Chrome OS. People have significant investments in all sorts of devices: printers, phones, cameras, scanners, media players, etc. If Google can’t figure out a way to get support ready for the most popular of these devices by the time it launches, it will end up being just an interesting experiment that most people ignore. And it needs to do it without making Chrome OS a slow starting or virus prone mess.

At this point, Google’s Chrome OS is just an idea with potential. It’s success will depend on focus, attention to detail and flawless execution. They will need to articulate clearly how this fits in with their seemingly competitive investment in Android, and actively work with partners in the market place to make sure support is there for it on launch day. Even though Chrome OS will be open sourced upon release, Google needs to take ownership of getting penetration in the market. This is different from any other product they have launched. Google will be asking people to depend on Chrome OS for everything they want to do, and will even need to convince new system buyers to bet their entire purchase on it. It needs to be a complete, fully functional, well supported offering.

I’m excited to see how well Google rises to the challenge…

Google Ad Promotes Chrome Browser…

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Here is a new ad Google produced to start promoting their Chrome browser:

This is a great stop-motion production, and it reminded me of some of the more creative ads tech firms put out during the go-go days of the early internet.

This particular ad was produced by Google’s office in Japan, and is part of viral campaign they are launching to try and boost the market share of Chrome. I’m not sure how much of a push Google will put behind this globally, but I hope that get some traction with it. Chrome is probably the best browser in the market today, though the beta of Safari 4 also looks interesting. Both Chrome and Safari have embraced HTML 5, making them attractive vehicles for the next generation of sophisticated browser based applications.

While I’m interested to see how effective this Ad campaign ends up being, one thing has become very clear. Web standards matter more now than they ever have before.

The days when Microsoft’s Internet Explorer ruled the web have come to an end…

Google Chrome: Browser Wars Are History…

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The “browser wars” are history. Everyone knows that…

So then why is Google launching a new browser called Chrome?

The answer is quite simple. “Chrome” really isn’t about bringing yet another browser alternative to the market. That would be pointless for a company like Google – they are already a key component of every major browser on the market.

Instead, it’s about bringing a Microsoft Windows alternative to the market…

This isn’t just the release of some gee-whiz technology from Google Labs. This is the next phase of a strategy Google has been playing out over the past several years.

With the launch of GMail, the acquisition of sites like Blogger/Picassa/Orkut/YouTube, the release of Maps, support for mashups, the development of a full online office suite, and the release of Gears, Google has been building up a portfolio of capabilities that – when combined with their core search capabilities – touches every aspect of the web ecosystem.

They are essentially packaging the web as a new type of Operating System…

When looked at in this context, developing their own browser makes perfect sense. Google is solving a part of their own their “last mile” problem by working to take control of the final link connecting users to their content and capabilities – the browser footprint. This is a big and necessary step for leveraging their dominance in search into the broader application platform space.

But it isn’t the final one…

I expect Google to aggressively integrate Chrome into their Android platform. This will probably launch under the guise of providing an optimized mobile experience, which will no doubt be the case. But it will also be the first step in moving Android upstream. I wouldn’t be surprised to see some early ports of Android over to a couple of the more popular ultra mobile computing platforms starting to come on to the market – devices that blur the line between laptop and phone. This is a broad category, and will likely be the highest growth component of the computer market over the next several years. They can gain serious market share simply by being a more attractive platform in this space than Windows Mobile – something that isn’t that hard to do. And with devices like the iPhone validating the viability of application delivery in this space, it is clear that the market is open to moving in a new direction.

Don’t judge your first experience with Chrome in terms of it being just a browser. It isn’t.

There’s a lot more going on here than a simple play for browser market share. This is a “hearts and minds” battle for the future direction of computing, taking place between the two largest players in the market. This is completely different from anything we saw during the “browser wars”.

And this time around, Microsoft’s luck may be running out…