Google Chrome: Browser Wars Are History…

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The “browser wars” are history. Everyone knows that…

So then why is Google launching a new browser called Chrome?

The answer is quite simple. “Chrome” really isn’t about bringing yet another browser alternative to the market. That would be pointless for a company like Google – they are already a key component of every major browser on the market.

Instead, it’s about bringing a Microsoft Windows alternative to the market…

This isn’t just the release of some gee-whiz technology from Google Labs. This is the next phase of a strategy Google has been playing out over the past several years.

With the launch of GMail, the acquisition of sites like Blogger/Picassa/Orkut/YouTube, the release of Maps, support for mashups, the development of a full online office suite, and the release of Gears, Google has been building up a portfolio of capabilities that – when combined with their core search capabilities – touches every aspect of the web ecosystem.

They are essentially packaging the web as a new type of Operating System…

When looked at in this context, developing their own browser makes perfect sense. Google is solving a part of their own their “last mile” problem by working to take control of the final link connecting users to their content and capabilities – the browser footprint. This is a big and necessary step for leveraging their dominance in search into the broader application platform space.

But it isn’t the final one…

I expect Google to aggressively integrate Chrome into their Android platform. This will probably launch under the guise of providing an optimized mobile experience, which will no doubt be the case. But it will also be the first step in moving Android upstream. I wouldn’t be surprised to see some early ports of Android over to a couple of the more popular ultra mobile computing platforms starting to come on to the market – devices that blur the line between laptop and phone. This is a broad category, and will likely be the highest growth component of the computer market over the next several years. They can gain serious market share simply by being a more attractive platform in this space than Windows Mobile – something that isn’t that hard to do. And with devices like the iPhone validating the viability of application delivery in this space, it is clear that the market is open to moving in a new direction.

Don’t judge your first experience with Chrome in terms of it being just a browser. It isn’t.

There’s a lot more going on here than a simple play for browser market share. This is a “hearts and minds” battle for the future direction of computing, taking place between the two largest players in the market. This is completely different from anything we saw during the “browser wars”.

And this time around, Microsoft’s luck may be running out…

Steve Jobs' "MobileMe" eMail…

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It isn’t often that Apple totally screws up a roll out…

That said, I don’t think there is a way to describe the roll out of MobileMe as anything but a “total screw up”. The service just doesn’t work as advertised. Many people (myself included) still aren’t able to consistently get into email over the web. Syncing to and from the iPhone takes a long time. Photos assigned to contacts don’t sync at all. The overall service is slow and somewhat unresponsive.

In short, there are still some real issues and lingering quirks with the service…

In fairness, things have improved a lot since launch day. Unfortunately, for a productivity service like MobileMe, failures and quirks just aren’t acceptable. People need to be able to depend on it as a critical component of their daily work flow, and “sorta works” just doesn’t cut it.

The good thing here is that Apple – and specifically Steve Jobs – recognizes this, and is trying to make adjustments to deal with it. In a widely leaked email, Jobs takes a critical look at some of the failings of this roll out to date:

Team,

The launch of MobileMe was not our finest hour. There are several things we could have done better:

– MobileMe was simply not up to Apple’s standards – it clearly needed more time and testing.

– Rather than launch MobileMe as a monolithic service, we could have launched over-the-air syncing with iPhone to begin with, followed by the web applications one by one – Mail first, followed 30 days later (if things went well with Mail) by Calendar, then 30 days later by Contacts.

– It was a mistake to launch MobileMe at the same time as iPhone 3G, iPhone 2.0 software and the App Store. We all had more than enough to do, and MobileMe could have been delayed without consequence.

We are taking many steps to learn from this experience so that we can grow MobileMe into a service that our customers will love. One step that I can share with you today is that the MobileMe team will now report to Eddy Cue, who will lead all of our internet services – iTunes, the App Store and, starting today, MobileMe. Eddy’s new title will be Vice President, Internet Services and he will now report directly to me.

The MobileMe launch clearly demonstrates that we have more to learn about Internet services. And learn we will. The vision of MobileMe is both exciting and ambitious, and we will press on to make it a service we are all proud of by the end of this year.

Steve

My gut reaction to this memo is that I’m not sure bringing MobileMe under Eddy Cue and the iTunes team is the best move for Apple. While the two areas appear similar on the surface, the infrastructure behind the iTunes store is far easier to scale than that behind MobileMe. iTunes is a more controlled environment that is easier to both cache and parallelize. This means it can effectively leverage services like Akamai to manage streaming and delivery – the two most difficult aspects of scaling the store’s infrastructure. New media assets are added operationally, not transactionally, and frequent backups only need to take place on things like purchase history, ratings, and comments – small, low volume elements.

In contrast, the MobileMe infrastructure is completely transactional. It is high volume with relatively large discrete elements (especially with email and files). High volume backups need to happen very frequently, if not in real time. Overall, it is much trickier to deal with, and has many more subtle challenges associated with it.

While I understand the desire to take some quick action here, I personally think Apple should try to steal someone from the Google Office team instead – someone with experience in this specific type of service deployment.

They also don’t want to lose focus and do something to put iTunes at risk..

All that said, I certainly hope that Eddie Cue is the right person to get this fixed. At this point, MobileMe has far fewer users than iTunes, so the native complexity of the problem may be somewhat mitigated by this – at least enough for Mr. Cue to stabilize things and assemble a strong architectural/operational team to evolve it going forward.

It is clear from Steve Jobs’ email that Apple intends to be a player in Internet based services, and their success in this area will depend entirely on have the right team in place to help them grow this part of the business.

Apple’s ambitions here will mean nothing without stellar execution…

The Quest For iPhone 3G…

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There’s something special about having new technology the day it comes out…

I spent a big chunk of last Friday waiting on a couple of lines to get my hands on the newly launched iPhone 3G.

Based on my previous unsuccessful experience of trying to get the original iPhone from an AT&T store when it launched a year ago, I decided the Apple Store was the only way to go. Being in New York, I had the luxury of three choices, and decided to head to the newest (and least known) Apple Store over on 14th Street and Ninth Avenue – in the heart of the old meat packing district.

I wanted to document the experience for this blog, so I took a video camera along to record what it’s like being part of a line at an Apple launch event. This short video captures the highlights:

The new iPhone is great, but does have a few quirks and shortcomings that I’ll tell you about in a follow-up review. (Overall, it’s still the best “Smartphone” you can buy.)

Feel free to share.

Enjoy!…

Disconnected…

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I caught this video clip over on Fred Wilson’s blog and had to post it. It captures exactly the way I feel when I have no easy access online.

Enjoy!

Just The Facts? Maybe Not…

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The emergence of semantic search technologies holds a great deal of promise…

One of the biggest benefits anticipated by the wide adoption of a semantic based approach to content discovery is the ability to ask a basic question to a “search engine” and get back a specific answer.

Not a list of sites, but an actual specific answer.

While that ‘search experience’ is very appealing on a conceptual level, it starts becoming somewhat muddled when it comes to delivering practical implementations. There are three aspects to this new world of search that present challenges and will require greater thought and discussion.

First – Many questions don’t have simple answers:

Factual information can have a deeper context that is difficult to express in a simple question/answer framework. Consider the question “What is the population in New York City?” You may end up with several different answers – and all of them could potentially be correct.

How?…

One site may quote numbers reported directly from the most recent census (e.g. – the ‘official’ numbers). Others may be more recent estimations of the same, and potentially more ‘accurate’. Others may include or exclude unofficial demographic segments – like the homeless or illegal immigrants – or estimate them using different formulae. They all contain a dimension of ‘truth’, and but you’d need to understand the context each came from to appreciate it.

But none of that subtly is easily express via a simple specific answer…

Second – It’s not clear what the correct answer is:

The fact that a source provides an answer to a specific question doesn’t mean that it is the best answer or even a correct answer (What? There’s inaccurate information on the web?!?) That means that these new “search engines” will need to choose – from potentially many different sources and many different answers – a ‘correct’ answer to return. Current methods for site ranking don’t translate well into ranking factual accuracy. They were designed to measure site relevance based on popularity, not accuracy – and there is at best a weak correlation between the two.

Another approach that could be suggested as a solution here is the application of a weighted model based on a ‘wisdom of crowds’ philosophy. This model would hold that the correct answer is likely to be the most repeated answer. While that may have some rational basis behind it in a more random selection of sources, it may not apply to analysis of content on the web. For a ‘crowd’ based model to work well, the individual sources should not be influenced by one another. They need to remain discrete contributing entities to the final answer, or you end up with “group think”. Unfortunately, the web is a giant echo chamber, and answers on one site -right or wrong – can propagate to hundreds or thousands of other sites. This will give that particular ‘answer’ a disproportionate influence in the aggregated determination of a response.

As I said before, ‘popular’ isn’t necessarily ‘accurate’…

Regardless of the general approach taken to discriminate between multiple potential answers, it will also need to be able to deal well with ‘disjunctive’ information sets. Disjunctive information is information that breaks from the past in some way. Any process that biases its selection exclusively using historical factors will ignore the dynamic nature of some content. The most current answers will – by definition – have the fewest historical references and links. Answers to questions like “What are the known side effects of…?” may have highly relevant updates that will be important to include in a response, but would be deemphasized using a purely backwards-look heuristic. Addressing this would be critical in domains with highly dynamic content flow.

Third – It breaks the current commercial foundations of the web:

The current commercial framework on the web is largely built on either a subscription model or an advertising/sponsorship model. Subscription models place content behind a firewall and require payment to access it. Advertising models are based on generating a meaningful and sustainable level of traffic to a specific site. Neither of these approaches fit comfortably in a search engine based ‘question/answer’ model.

Subscription based content isn’t broadly available for mining by search engines. People tend to view the sites they subscribe to as special sources, and will visit them uniquely to access specific types of information. The value search engines bring to subscription sites today is a link back to a login or sign up page based on fairly broad metatags. That wouldn’t work in a question/answer model.

Advertising based approaches depend on driving traffic to a site to generate revenue. Content is created to address a specific audience. They can discover it via search tools and visit the site – generating traffic. Sites can even buy specific search terms to improve their visibility in certain searches and hopefully see an up tick in visits.

Unfortunately, the ‘Question/Answer’ model takes the opposite approach. It attempts to deliver an answer directly to a user without requiring someone to actually visit the site it came from. In fact, if an answer is selected based on a statistical methodology, there may not even be a specific site responsible for providing the answer – it actually may come from ‘everyone’ in the tracked cloud.

Finding a way to share revenue in this model could be difficult. It could end up looking like the (thankfully) failed ‘piracy tax’ that was proposed on DAT tapes and blank CD’s. It would have added a fee to the sale of these recordable media that would then be distributed to specific artists using a vague allocation methodology. The lesson here is that any solution that diffuses the relationship between performance and compensation is inherently inequitable and ultimately unworkable.

Using web content in this way – essentially harvesting and repackaging information from millions or billions of web sites – raises significant copyright/IP issues as well. And these issues, like the web itself, exist on a global scale. Finding a solution will require moving beyond the parochial and politically deficient requirements of individual jurisdictions, and embracing a simpler global framework that is easy enough for everyone to use, but specific enough to address the genuine concerns of content creators. This could end up being a catalyst for the broad adoption of an enhanced version of the current Creative Commons framework – something long overdue in the online world.

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While the issues discussed here are not insignificant, there is enormous value in finding broadly acceptable models for working through them. These are foundational components of our next move forward on the web, and there is a great deal we will learn in the process. Determining how to address the ‘answer selection’ challenge will push the boundaries of social search and discovery methodologies, as well as accelerate progress in top down semantic analysis. Establishing a commercial and legal framework for dealing with content sharing at this granular level will create a surge of creativity and innovation in cooperative computing and social interaction that would easily dwarf the accomplishments of social pioneers like Facebook.

The innovation horizon on the web just keeps getting broader and broader…

This post is an expanded consideration of a subject I talked to in a comment on a previous post.

Avoiding The Bidding Bubble…

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EBAY is a strange marketplace…

I have been part of the EBAY community for many years, both as a buyer and a seller. Over that time, I have had the opportunity to observe people’s bidding patterns, and have come to a pretty interesting conclusion.

Too many people on EBAY have no rational basis for the way they bid…

For those readers that don’t know how bidding works on EBAY, it’s actually pretty simple. You can enter the maximum amount you are willing to bid on an item, and EBAY will automatically raise your bid in fixed increments as other people bid against you. This is different from bidding in a live auction, where the amount you signal is actually placed as a bid. On EBAY, no matter what the maximum value was that you entered for your bid, you’ll only end up bidding the minimum you need to win an auction.

What I have found, however, is that when people are outbid, they will often come right back and adjust their “maximum” bid amount upward. I doesn’t matter that they might have had days to decide what their maximum bid should be. They suddenly want to bid higher when they see they are losing.

And within seconds they freely abandon reason…

Based on the general pattern of bidding behavior I have observed on EBAY, I would posit that there is only one truly rational bidding strategy that can be employed there.

Sniping…

“Sniping” is a typically pejorative term applied to the practice of placing bids on an auction item at the last possible moment before it ends. On an emotional level, other bidders tend to consider snipers something of a cross between a jerk and a thief. They become angry and indignant when a sniper sweeps in in the final seconds and “robs them of their victory”.

But emotions aside, the fallacy of bidding early is clear…

There is no first mover advantage in placing a bid. While it may appeal to a primal urge we have to “mark our territory”, early bidding does not offer any knowledge or control that can help the bidder create a more beneficial outcome for themselves.

In fact, the opposite tends to be true…

I see two key negative consequences from early bidding:

First, any bids placed before the final moments of an auction can stimulate an emotional competitive response in the market and drive the winning bid higher. In that case, these early bidders simply end up bidding against themselves. Second, auctions with existing bids tend to attract more interest than those without bids. And that increased interest will only work to the seller’s advantage – not to the buyers.

Bidding isn’t a personal competition. It’s a marketplace mechanism for determining the spot value of goods. Unfortunately, the social context of the bidding process can create “Bidding Bubbles” – emotional pockets that drive valuations above the rational worth of the items in question.

It happens with stock markets. It happens with housing markets.

And it happens on EBAY…

The process of bidding exploits our competitive nature to drive us to act against our broader self interest. It injects emotion into a situation best served by dispassion – turning interest into desire, and desire into desperation.

And it leads us to make irrational decisions…

Successful bidding on EBAY requires patience and discipline. You need to determine in advance the maximum amount you are willing to bid for an item. You need to wait to the very last moment, and place that maximum bid at a point in the auction when no one can react to it.

And you need to be willing to walk away without “winning”…

Money Tech 2008…

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I had the opportunity to speak yesterday at Money Tech 2008…

The conference, hosted by O’Reily Media right here in New York, was focused on the convergence of Web 2.0 and Wall Street.

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I took the opportunity to talk abstractly about the process of information discovery, and how it has changed since the arrival of the internet. It was probably a good audience for this type of talk, though I admit I had trouble fitting everything I wanted to cover into my 15 minute time window.

One of the topics I did touch on there was the changing meaning of scarcity as it relates to information.

Essentially, the value of a piece of information is greatly impacted by how scarce it is – the more people that have it, the less valuable it typically becomes. Pre-Internet, scarcity was all about controlling access. There were only a few sources of information available, and all of them locked up their content and charged people money to access it. Professionals that could afford the high monthly subscriptions got access – and everybody else was out of luck.

But the Internet changed that…

Now, there’s an endlessly growing number of information sources available on every imaginable topic. Most of what is produced today is both free and broadly available. Content has become ubiquitous to the point of being overwhelming – you have access to just about everything. The challenge – the new scarcity – is in discovering the specific content in this sea of information that’s valuable to you.

So how does this impact the marketplace?…

Pre-Internet, when people paid for access to a content source, they got it. There wasn’t a lot of content out there (by today’s standards), and with even the most basic of filtering, everyone that cared about a piece of information was able to discover it right away. That tended to limit how valuable a given piece of information could be, and the only way to gain an edge was to build a very efficient transactional mechanism behind it. Those that could convert the information they had into something actionable and execute on it quickly stood to gain the most.

But the story is different now…

Free or not, you can’t simply look at everything that’s being published anymore – there’s just too much of it. You need to invest more effort into filtering through it to discover information that can bring value to you.

And the value you can get from that information today is best described by this chart:
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The green bar in this graph represents the time it takes for you to discover a relevant piece of information. The blue curve traces the value of that information as it becomes less scarce – as more and more other people discover it over time.

Whats obvious here is that the more efficient you are in the discovery process – the quicker you find things that matter to you – the more value you will be able to extract from them. And the maximum value a piece of information can deliver to the most efficient ‘discoverers’ can be significantly greater than it was back when everyone that paid for access got access to it at the same time. Unlike before, during that early discovery window the number of “people in the know” could actually be quite small. And in financial markets, that’s a good thing.

If you think about it, while access to content may have become completely democratic, the process of content discovery is now purely Darwinian.

I guess that’s what makes it such an exciting field to be working in…

Microsoft & Yahoo – The Time Is Right…

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It may be happening…

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Reuters is reporting that Microsoft has made a formal bid for Yahoo:

Technology giant Microsoft Corp said on Friday that it had offered to acquire Internet media company Yahoo Inc for $44.6 billion in cash and stock.

Microsoft said it had offered to buy Yahoo for $31 per share, which it said represented a 62 percent premium above the company’s closing stock price on Nasdaq on Thursday

The time is right for a deal like this…

Yahoo has been humbled over the last few quarters, and is trying to fight its way back into a sustainable and meaningful position in the market. It is currently in a bit of internal turmoil with layoffs pending and a significant reorganization in process. This time around, they may seriously consider a deal like this.

Over that same period, Microsoft has been working to get it’s act together, and has made some progress. They are looking for ways to accelerate growth and build up some momentum, and a combination with Yahoo could offer a lot to them. This may finally give Microsoft the desire to pursue a deal like this aggressively.

And of course, the raison d’être for a deal like this – Google – has finally lost a little momentum in the marketplace, falling short of many peoples growth expectations. This could create a bigger opening for more focused competition.

At a macro level, the uncertain economic conditions in this country will help to “right size” Yahoo’s expectations of what they can achieve on their own, and what value they can place on the company. That will help temper what is probably the biggest deal killer around – big egos.

With all that said, getting a deal like this done will be hard. A merger on this scale would be lengthy and complicated. There are real cultural differences between the two organizations that will need to be worked out. The suite of services being offered – especially around search and advertising – will need to be rationalized. Keeping talent on board throughout the organization – not just in the management suite – will also be a challenge. But despite the obvious hurdles to getting a deal like this done, the combination of Yahoo’s web centric assets with Microsoft’s massive structural advantages is incredibly compelling.

Everything is aligned to make this deal go through.

If it doesn’t happen now, it probably never will…

Taking It To The (Digital) Streets…

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The internet is at the heart of the current Writers’ Guild strike…

blog-wgae-logo.gifOne of the core issues behind this strike is a demand for participation in the revenue that comes from online distribution of media. Writers currently receive no royalties for shows sold or distributed over the internet, and only a token royalty from the sale of DVD’s. In a world going digital, this isn’t a financially viable arrangement for them, and everyone involved seems to be aware of how critical these issues are to their future.

But this isn’t the only role the internet is playing in this strike…

The Writers’ Guild is using the internet as a tool to get their message out. They understand the value of laying out their case in simple terms, and delivering it directly to the public. They’ve put together the following video to do just that:

This reasoned online approach is an effective addition to traditional simple placards carried on a chanting picket line. And while this particular video speaks to the issues that need to be addressed, other videos are being produced that speak to the more emotional side of this dispute. There is even a series of videos (15 to date) entitled “Speechless” that have been produced in support of the writers. They feature various celebrities in off-beat segments that underscore the role writers play in the industry:

While all of these various videos are good vehicles for the Writers Guild from a PR perspective, they do gloss over many of the details and issues that are a part of this strike to make it more accessible to the general public.

And winning over the public is important in any action like this…

But getting the public on their side isn’t their only goal in all of this. These videos probably play a role maintaining internal cohesiveness as well, taking pressure off some of the union’s own fracture points. (They have some writers making paltry sums while others bring in seven figure incomes, and they are divided East-West between the television and movie industries.)

While I have no doubt the issues and motivations behind producing these videos are complex, the almost viral growth of them on the net makes one thing very clear.

The ‘rules of engagement” between labor and management have changed…

The internet is enabling a new form of labor activism to emerge. It’s a natural progression of what we’ve seen happen in the political and social sphere, with groups like moveon.org and thevanguard.org defining positions and organizing support for various issues they are concerned about.

Unions have fallen way behind in this regard. Our economy isn’t about mass production anymore, and the tools and methods used by unions in the past have limited value in the world they find themselves in today. Just like the industries they represent, they’ll need to learn and adapt – or they will perish.

It appears the Writers Guild is adapting…

Media is at its most powerful when it puts a human face to abstract issues and situations. And technology is the most powerful tool available for delivering that media at a personal level. That’s the combination the Writers Guild has embraced in this strike.

And they are just scratching the surface of what’s possible…

The Tectonic Forces Shaping The Web…

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There’s been a lot of recent posting about ‘Web 2.0′, ‘Web 3.0′, and beyond…

webmonolith.jpgThe biggest fallacy in all of this web versioning mania is that it treats the web as if it were some vast, singular gestalt. The reality is that there are multiple threads of evolution taking place concurrently in this space. Each of these threads is developing at its own independent pace. It’s the assembly of elements from various points along these threads that ultimately emerge as “user experiences” – not an easily versioned Web ‘singularity’.

I believe the evolution of the web overall is best served by discussing the various domains that help make it up. These domains are like the tectonic plates that make up our globe, appearing as a single whole, yet moving independently and sometimes in conflict with each other. I believe that there are five of these domains that are shaping what we see happening in the web space today. They are each at various levels of maturity, and each faces distinct challenges in their continued evolution:

1. The Interface Domain

Most people experience the internet through a browser. The browser model was designed to to let people easily navigate through the early web – little more than a globally distributed hypertext deck. It was a basic environment that was light on media and heavily textual. HTML – the web page format interpreted by the browser – became the basic descriptor for site implementation. It has since extended its capabilities with CSS and now AJAX to become a more dynamic user application environment. Adobe’s Flash – a web media technology – has also evolved into a significant component of the modern web experience and is used for almost all video on the web.

While today’s web experience is vastly different from the initial ‘Netscape 1.0′ experience of the mid-1990′s, the overall web access model hasn’t really changed substantially. It is still driven by search, bookmarks, and links. It still has a Home Page and Back/Forward navigation. It’s also something that you still need to ‘visit’ (using some browser type of tool). It isn’t yet embedded in software and devices in a way that makes it both ubiquitous and invisible. I believe current web interface models are still in their early days, and think they still have a long way to evolve.

2. The Social Domain

Social networking sites like Facebook, MySpace, and LinkedIn – the best known expressions of the social web – are based on the concept of personal identity. They depend on people ‘advertising’ who they are, and providing sufficient personal details (in a structured format) so that other people can discover them. The goal for sites like these is to make – and then leverage – connections between specific individuals.

But there’s much more to the social evolution of the web then just that.

Another side – made popular by del.icio.us – is social tagging. Social taging allows people to classify web sites they visit using text tags, and leverage what I call reputational identity. People have identity, but it’s only there to identify them as the creator of their tag set. People can look for tags created by other specific people, but they don’t get to see any details about them.

Yet another aspect of the social domain is the assignment of relevance in search. This area uses putative identity to define relevance. It isn’t dependent on having hard individual identity of the authors of specific web pages. Rather, it derives the authority of these authors through indirect means like the preponderance of links to their content from other ‘highly relevant’ sites. This network derived ‘authority’ becomes an authors identity in this domain. They have no direct role in defining it, yet it’s probably the most significant factor in the social discovery of what they publish.

There are also social technologies like Bittorrent that depend on technical identity – they use vast networks of individuals to create efficiencies around technical actions (like downloading a file), and only require sufficient identity to establish connections and manage resources. There is no personal identity involved in this.

I think the biggest issue that needs to be address for the social web to really move forward is the evolution of a model for verifiable personal identity. The vast potential this thread of development holds will remained shackled without a global framework for trust, reputation, and identity assertion and management. I believe the social domain has probably plateaued waiting for this to happen. Once it does, I expect to see this take off in many different directions.

3. The Connectivity Domain

Connectivity is all about the throughput and ubiquity of links to the internet. At a macro level, connectivity has been evolving at a pretty good clip over the last decade. The number of individual households connected to the net has grown steadily, and the bandwidth of those connections has continued to climb as well. That said, connectivity growth has been uneven globally, with certain parts of the world virtually invisible on the net (less than 4% of Africans are online!), while other regions (like parts of Asia) are aggressively expanding.

Unlike all of the other aspects of the evolving web, connectivity isn’t virtual – it’s physical. It involves hard costs and regional priorities. It runs up against land use rights. It needs to work around entrench interests looking to derail projects they feel threaten them. It crosses townships, jurisdictions, and borders – and that means it involves politics. And that means its messy and difficult to predict.

If you look at the battles that have taken place between individual cities looking to install municipal wifi, and the big telecom providers like Verizon and AT&T, it’s clear the battle lines are forming between the old and new guard here. The adoption of new technologies like WiMax scares the hell out of most cellular carriers because it can bring VoIP to the mobile market – and kill their current business models. (I’ll need to see how open Sprint will be with their WiMax implementation) You have China trying to filter out services like Skype to prop up their state run phone service monopolies. And the debate of network neutrality in this country is starting to shape up in a similar way. No one’s giving up without a fight.

Unlike other aspects of the evolving web, technology isn’t going to be the gating factor in the evolution of connectivity. It will be a political battle that, unfortunately, the old guard is better positioned to wage right now than the new guard. That said, Google is a wild card here, especially in the upcoming auction of spectrum. They have the resources to really shake up some of the entrenched interests, and the vision to move things forward. But any success they have would only impact the US, and it would do little to improve services to the most pervasive web platform globally – the mobile phone.

I believe connectivity will continue to mature in fits and starts. Openness and capacity will be distributed unevenly – not just globally but within this country as well. Progress in many areas will come reluctantly, and at the minimum level needed to keep the political interests -and hence, regulation – at bay.

4. The Content Domain

Content is exploding on the web. The evolution from passivity to participation is moving at a good clip and accelerating. This is being fueled by a combination of increasing bandwidth, easier to use, free publishing tools, and a shift in the cultural zeitgeist that now finds value and satisfaction in this form of self-expression. Media of all kinds is being produced and distributed via the net, bypassing the traditional gatekeepers who are powerless to stop it. This has allowed a viable micro-publishing model to emerge, where content is created and packaged by small groups to serve the interests of increasingly small market demographics.

The content thread is probably the most evolved of all the threads that make up the net, but it still faces some significant challenges. Censorship and disinformation are very real threats (just look at what happened in Burma – content still travels through physical wires and boxes, and these can all be controlled.) The lack of global consensus on a ‘Web Bill Of Rights’ leaves us in a situation where individual countries are attempting to apply their local laws to the global web, raising real issues around freedom in a trans-national space. On the business end, effective models for commercializing content have yet to emerge, which combined with piracy, is slowing the creation ‘professionally’ generated content. Cultural balkanization is also a concern. Non-English content is continuing to grow in volume and importance, but a technological foundation that can effectively handle discovery and translation doesn’t exist yet. And it may be a long, long way off.

Despite these challenges, I feel good about where content is at right now.

5. The Organizational Domain

The organizational domain is the one that seems to get everyone pumped up. It’s all about how information on the web gets classified and organized. Using current search tools, it can be very difficult to find many of the less common things you might look for on the web. The signal to noise ratio is very low, and finding specific details can require a great deal of effort.

That said, almost every recent discussion on the limitations of current web search technology also ends up talking about the “Semantic Web” and how it will help straighten this situation out. It has been touted as the ‘next evolution’ of the web.

The thought of a fully tagged web is a compelling one. Easily find just what you need. Make comparisons without visiting dozens of sites. Have the ability to create mash-ups out of virtually anything. It seems like the answer to all of the issues we struggle with today. Unfortunately, I think there are some very bright people that are simply glossing over the practical aspects of moving this academic concept into the real world. Implementing the promise of the semantic web will require reaching a global consensus on how things should be tagged, and then having everyone do that tagging themselves when they create new content. I see little chance of either of those things happening in a meaningful way.

People are generally lazy when it comes to things like tagging, and doing it correctly takes both time and effort. Most people will do the minimum they need to do here (which may end up being nothing). Without having a through job done on the tagging everywhere on the web, people that are looking for information will still need to use traditional search methodologies to find things. If they simply count on every site having precise and complete tags, they’ll risk missing out on lots of valuable content.

I also have no doubt that ‘semantic spam’ will emerge, distorting search results deliberately, or being included in results by taking liberty with how much they respect the intent of the query. Over-tagging content to raise its visibility has always been a problem in the professional content space, and I see it being even more problematic if implemented across the entire web.

On the commercial side, I don’t anticipate a rapid adoption of the ‘Semantic Web’ either. If I were a retail business, I would be reluctant to disclose detailed information about my inventory levels or prices, especially if my competitors could look at it just as easily as my potential customers. And that type of disclosure might not capture the key aspects of my value to the market. I may do specialized in-home installations, or provide unique types of training or consulting, or have pre-confgured bundles of goods that better serve my target markets. It’s possible that none of that could be expressed in a meaningful way using a fixed schema. And I wouldn’t want to find myself dismissed out of hand for not falling into the top three “best” stores based solely on a single unbundled price. If I thought there was a potentially meaningful downside, I’d simply avoid it.

Building the foundation beneath the Semantic Web is also a huge undertaking. Having worked on multiple industry standards bodies, I believe that reaching agreement on the broad set of schema needed to make the semantic web really work could prove elusive. Various parties in the marketplace will be advantaged or disadvantaged based on what’s in or out of a particular schema (a taxonomy + enumerations). In defining a schema, you essentially define the question you want people to ask to discover you. Everyone will want the schema to ask the question they know they will have the best answer for. As a practical matter, a schema that everyone in a particular discipline can agree on will either be way to complex or way too simple to be a meaningful tool for discoverability.

I also think that there is an ontological problem with the Semantic Web. Classification depends on definition, and how a definition is applied is often a matter of perspective. What makes someone a ‘discount supplier’ or a ‘full service dealer’? What makes an item ‘rare’? This conceptual definition of a space is called an ontology. It’s not about taxonomies or enumerations, but meanings.

Reaching agreements on the meaning of specific terms – even within a single language – can be a challenge. Having to deal with multiple languages and cultural references complicates it even more. Most legal contracts devote pages to defining a few significant terms, and base those definitions on the precedents established by courts in related litigations. Think of all of the unique terms (enumerations) that will need to exist within all of the different taxonomies that will end up being created for this effort. They will all need to be exactly defined. Even if it ends up being possible to get everyone to agree on the various taxonomies and their enumerations, I don’t believe it is practical to achieve concordance on rationalized ontologies.

I’m sure there are many people with a differing view on on this, but far as the evolution of the organizational domain goes, I would not look to the Semantic Web for a solution. I believe it will come down to how the search engine space evolves. I think we will continue to see a refinement in the way the main search engines index the web and integrate more social cues into defining result relevance. I also see the emergence of a ‘long tail’ in search – smaller, more vertically focused search tools that addressing specific market segments in a very deep way. In general, I expect all search engines will focus more on delivering ‘goal driven responses’ that return a range of potentially useful content related to predefined common activities. There is a lot that can still be achieved using this approach.

So where does this leave us?…

While it may be beneficial from a marketing or fund raising perspective to hang a web version number onto a particular type of technology or service, it really distorts what is happening in this space. I see many people developing for the web that are consumed by an almost sophomoric enthusiasm to rush ahead to the next sexy thing. Unfortunately, unless we find ways to solve some of the tough foundational challenges that exist right now in the various domains I outlined, the web will never reach its real potential. By flipping through “web versions”, we’re only creating the illusion of crossing major milestones. All these issues will still need to be addressed at some point.

And they won’t be any easier to solve by simply jumping to “Web 4.0″…