Verizon Wireless Looking To Follow AT&T's Lead…

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According to an article in Bloomberg Businessweek, it appears that Verizon – like AT&T – may be getting ready to implement a tiered data plan of their own, eliminating their popular prix fixe unlimited data option in the process. If this ends up being the case, it would mean the two largest wireless providers in the US will both be working to discourage bandwidth consumption on their networks, something that could end up being a big drag on the development of mobile services and other non-phone mobile technologies.

The irony here is that both of these carriers were willing to sell unlimited data plans when they knew that the devices they were offering them on couldn’t really make use of it. Now that mobile devices have finally started to catch up, those plans are being eliminated. On top of that, as carriers continue their rollout of 4G/LTE networks (which theoretically can offer significantly higher speeds), folks will simply find themselves running over their usage limits more quickly and racking up whatever overage charges their carriers’ may assess (which can sometimes be frighteningly expensive).

What’s desperately needed in the wireless space is innovation. The structural monopolies enjoyed by incumbent carriers make it easier for them to cut out any meaningful competition that could impact their businesses. The status quo favors them, so any change in the fundamental structure of the market isn’t welcome. They understand that their businesses depend in large part on preserving these advantages, making them less then ideal agents of change in this space.

Ultimately, the real innovation needed here will, by it’s very nature, be disruptive. It will upsets the marketplace and redefine today’s accepted terms of business. Given the nature of how wireless spectrum is managed, innovation will also involve more than just new technologies and algorithms. It will require a reconsideration of the regulatory and licensing frameworks that currently govern the deployment of wireless infrastructure, and demand a fresh look at the way access to the airwaves is allocated. It may also require that a larger chunk of spectrum be allocated specifically in support of the development and deployment of more creative wireless data solutions. There is some incredible research being done in this area, but it needs a path to commercialization if it’s going to get the funding it needs to become viable.

We will never see the promised wireless revolution take hold if the only options available to consumers are congested networks or capped and overpriced plans.

Change urgently needs to happen.

My iPhone 4 Is On It's Way…

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After repeated attempts throughout the day last Tuesday, I finally lucked out around 6:30PM and was able to squeeze in an order for the new iPhone 4. The reward for that bit of luck was the email I received this morning telling me that my order has now shipped.

There’s a lot to like in this new generation of the iPhone, but I’m most excited about the sharper display (any help I can get for my fading eyesight) and the new HD video capabilities.

I’ll let you know what I think as soon as it arrives.

Apple's WWDC'10 Keynote And AT&T…

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I wanted to do a quick followup on my previous post regarding AT&T’s announced changes to their wireless plans.

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While Apple certainly had a lot of good things to introduce at yesterday’s WWDC keynote, support for a new carrier wasn’t one of them. I can’t help but wonder what went on behind the scenes over the last 8 weeks (from the launch date of the iPad 3G) that made AT&T decide to change something so fundamental with it’s wireless data plan – and why they decided to make it effective the same day the iPhone 4 was introduced. It can’t help but feel something specific is responsible for the way this has played out.

Of course, sometimes coincidences are just what they seem, and that may be exactly what happened in this case. Whatever the reasons behind it, metered access has the potential to change usage habits in a way that may slow the development of some interesting mobile media initiatives. That would be unfortunate, and a real opportunity missed.

While I’ve discussed this only in terms of Apple’s mobile offerings, AT&T’s service changes have actually gone into effect for every smartphone/data device that they support on their network. RIM, WebOS and Android based devices are all impacted by this in the same way. With this broad an impact, market forces will definitely be at work here. And that means the success (or failure) of any metered access plan will ultimately be something the marketplace gets to decide.

Making Sense Of AT&T's Shift To Metered Wireless…

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att-logo-parentalBoth the iPhone and iPad are a big part of my digital life. To put it mildly, I was a bit upset when AT&T announced yesterday that – effective next week – they are doing away with their unlimited data plan options across all of their smartphones and devices.

From that point on, the closest option they will offer is what they call their ‘DataPro’ plan:

DataPro: Provides 2 gigabytes (GB) of data – for example, enough to send/receive 10,000 emails (no attachments), plus send/receive 1,500 emails with attachments, plus view 4,000 Web pages, plus post 500 photos to social media sites, plus watch 200 minutes of streaming video – for $25 per month. Should a customer exceed 2 GB during a billing cycle, they will receive an additional 1 GB of data for $10 for use in the cycle. Currently, 98% of AT&T smartphone customers use less than 2 GB of data a month on average.

While 98% of AT&T smartphone users may actually use less that 2GB of data per month, I am sure that the percentage of iPhone users that fall in to that camp will be considerably smaller. Smaller still will be the number of new iPad users that can fit within that 2GB limit. The people crossing this threshold aren’t doing anything crazy. They are simply using the mobile web the way people expect to use it – doing normal things like:

  • listening to Pandora on the iPhone
  • downloading a digital version of Wired magazine (at 500MB per issue)
  • buying a movie before boarding a plane (at ~1.3GB per movie)
  • using any cloud storage application (like MobileMe)
  • sending emails with attached presentations or documents

There is nothing noble going on here with AT&T. They are simply trying to take away the promise of the iPhone and iPad under the guise of lowering prices and protecting their users from that “2% Club” of real data hogs. And while AT&T is going to grandfather anyone that already has an unlimited data plan (good for current iPhone users), this will effectively do away with the month to month nature of the iPad data plan. (If you stop paying that $30 each month for the unlimited 3G service, the only options available to you when you light it up again will be limited plans.)

The real question in my mind though is why is AT&T doing this now?

The easy, obvious answer is that they are trying to get a handle on the increasing load being placed on their network, and this is the best way to make that happen. While I have no doubt that this is part of the reason for AT&T’s move, I believe there is something else going on here.

Something big.

Steve Job’s went out of his way to highlight that Apple had worked with AT&T to offer two attractive month to month data plans, the main one being an unlimited plan at $29.95/mo. The iPad 3G has been shipping for less than 2 months, and now that plan is being killed. The only way I can see that happening is if AT&T was told that something else was being killed as well.

U.S. Exclusivity.

I’m guessing that AT&T agreed to those data plans contingent on remaining the sole carrier with the iPhone, and that they will be free to retool their pricing once that changes. Is it coincidence that he new plan takes effect this coming Monday -the same day that Apple’s WWDC 2010 begins? The same day Steve Jobs is expected to announce the next generation iPhone? And maybe some other type of phone or device?

Let’s see what happens.

The iPad: Living Up To The Hype…

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If you haven’t actually used the iPad, it’s hard to appreciate what a compelling computing experience it gives you. Though at a physical level the device may seem to be nothing more than a large iPod Touch, in real world use it becomes something quite unique.

And that’s what makes the iPad so exciting.

I’ve been using the iPad as my main computer for the past three days, covering everything from email, web surfing and media playback to working on a detailed presentation and typing up the outline and notes to go with it. I even used the iPad to type up most of this post on the train this morning. While not perfect in every respect, the device has shown itself more than capable of handling everything I have thrown at it – no small feat for a small, mobile device.

Based on that experience, I wanted to share a list of those things with the iPad that seem to really work well, and also those that I think Apple still needs to focus on.

Working Well:
The iPad does so many things well, but certain things are really standouts. Here are some that I feel merit specific mention.

  • The iPad extensions made to the iPhone OS interface make using the larger display both intuitive and efficient. The pop-over displays are a great idea for maximizing screen real estate, and the way apps reconfigure to optimize themselves based on screen orientation is brilliant. The entire user experience here is simple and refined.
  • Every native iPad application brings more of a desktop experience than I’ve ever had on a mobile device. Unlike traditional apps running on netbooks, iPad apps don’t feel cramped or chopped up. In fact some iPad only apps – like Mail or the Wall Street Journal reader – actually seem to surpass the experience you can get on the desktop today. There is an opportunity for some groundbreaking innovation here that has been missing in the software industry for a long time.
  • Though touch-typists may feel differently, I found typing on the landscape keyboard to be very similar to typing on a MacBook. Though lacking the tactile feedback, having the keyboard on the same physical plane as what I’m typing gave more visual feedback than I get from a separate keyboard and display configuration. The auto-correct is also excellent, saving me from going back to fix common typing and spelling errors.
  • Battery life seems to be awesome. Unlike with the iPhone (where you always have to keep an eye on the power meter), the iPad just seems to keep running. I’d work on it for over 3 hours at a clip and never had the battery drop below 75%. I’ll be interested to see how well the 3G version does on this front.
  • Once I started browsing the web on the iPad, it was tough to go back to the traditional browser experience. Using touch to navigate around full sized web pages is so much more satisfying than using a mouse or trackpad. It’s the most natural way I’ve seen to move through information on a screen.
  • The iBook application is a real standout. I can see why so many publishers have become excited about the iPad as a delivery medium. I would like to see how this develops – especially around interactive and mixed media ‘books’. Short of reading in direct sunlight, the lack of eInk doesn’t seem to be much of an issue here. The display was crisp and easy on the eyes, and the book reading software was both playful and functional.
  • Apple multi-use iPad cover is a must have accessory. Beyond protecting the device, it provides a stand that optimizes either viewing and typing based on how you orient it.

Missing The Mark:
Not everything with the iPad deserves acolades. Here are a few of the less than optimal features that Apple will need to pay some attention to going forward.

  • While iPhone native apps do run on the iPad, they simply don’t translate well to the large screen. They look pixelated and lack the elegant interface touches that iPad native apps all have. I know that it will simply be a matter of time before most apps are updated to accommodate the iPad, but running ‘classic’ apps on the device right now isn’t very satisfying. Streamlining the process of getting converted apps approved and in the store needs to be a priority for Apple.
  • It’s hard to believe, but there is no coverflow for media files on the iPad. Given that coverflow is almost a signature Apple interface element, I’m at a loss to figure this one out.
  • While far from heavy, the iPad weighs more than I thought it would. I don’t notice it when I carry it around, but it is definitely tiring to hold it unsupported in a reading position for long periods of time.
  • Apple has done an excellent job adding books to the iPad, but treating newspapers and magazines as general applications seems to be a real kludge. Even if the unique nature of magazines and newpapers benefits from an application based packaging model, that should at least be collected and organized outside the general pool of applications, with given a consistent way for people to purchase or subscribe to them.
  • There is no obvious way to copy PDF’s or other published documents over to the iPad. I typically carry around a lot of reference documents and manuals, and was hoping the iPad could lighten the load of physical paper I currently need to carry around. Hopefully Apple or a third party will provide an app for that soon – it’s such a natural use for the device.
  • It seems out of place that a media centric device like the iPad won’t be able to include a video iChat compatible application. The lack of a web cam is something of a disappointment. At this point, I’d at least like to see a basic text iChat application released.

Based on the time I’ve spent with it, I don’t see the iPad replacing either my laptop or my iPhone. It is a unique device with it’s own place in my ‘gadget world’. That said, I don’t consider myself the typical computer user, so your experience may vary. What does speak volumes to me about the capability that is in the iPad is that its the first device that I could see taking on trips or vacations instead of my laptop. It is also my clear first choice for doing email, web browsing, and watching video. It really does fill the gap between my iPhone’s portability and my laptop’s power.

I think that for many people (non-power user, non-bit tweaker, real world people) the iPad could even end up becoming their primary computing platform. It does so many things well, and with a simplicity unmatched by any other device on the market, that I expect it to catch on with this broad demographic in a significant way. Once you actually start to use an iPad, you understand the limitations of what today’s computing experience offers.

You simply don’t want give it up.

And that’s the thing that makes the iPad so ‘magical’.

I would strongly encourage you to experience it for yourself. In every way that really matters, the iPad does live up to the hype.

Windows Phone 7 Series Preview…

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Microsoft is betting ’7′ will be a lucky number for them.

Looking to build off of the initial success of Windows 7 (the consumer side looks good but still not sure how well corporate adoption will go), Microsoft previewed the next generation of their Windows Mobile operating system – the “Windows Phone 7 Series” at the Mobile World Congress in Barcelona yesterday. As part of their introduction of the new mobile OS, they put together a video that essentially slams Apple’s iPhone platform:

While slickly produced, this video segment is somewhat misleading. It is comparing Apple’s current iPhone OS against an unreleased version of their mobile OS that probably won’t be available until late this year. I have no doubt that by then, iPhone OS 4.x will be out and offering quite a few new and updated features – including broader multitasking capabilities.

That said, there are some interesting concepts in Windows Phone 7 that give it a completely different feel from the raft of inferior ‘iPhone Wannabes’ that have flooded the market over the past 18 months. I would need to spend time with it to get a feel for just how usable it actually is in the ‘real world’, but it clearly represents a total reset of Microsoft’s previous phone OS efforts. This is something I applaud – the Mobile 6.x line was a complete dead end.

Ultimately, the biggest challenge for Microsoft and almost every other mobile OS provider is that they are trying to support a broad range of hardware options and capabilities. While ‘consumer choice’ may seem like a good thing on the surface, apps developed for this type of heterogeneous environment either end up being limited by the least capable device they support, or developers make a conscious choice to limit their compatibility to selected handset models. While this approach may be satisfying to tech savvy users, it tends to confuse and frustrate mainstream consumers, and ultimately works against broad adoption.

Windows Phone 7 Series definitely looks interesting, and does demonstrate a real commitment by Microsoft to be successful in the mobile space. This is probably the last real chance they will get at making something to work here.

And I believe this OS is more important to Microsoft’s future then Windows 7.

NOTE:To find out more about how the 7 Series will work, check out this complete video of Microsoft’s preview event. It will start to play automatically once you make the video window visible. You will need stop it manually if you want to watch it later.

Apple's IPad Event: Looking Beyond The iPad…

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There has been so much written about the iPad itself over the few days that I don’t think my fawning over it would add much to the discussion.
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Do I think there will be more in the released version than we saw in the presentation? Yes. Am I excited about the potential of the device? Without a doubt. Will I get one when it finally goes on sale? Absolutely! And though I am pretty pumped about ordering one, there is clearly still a lot of speculation in the media over the true market demand for a device like the iPad. Passions seem high on both sides. Given everything that we still DON’T know about the final functionality of the software/OS and about what types of new content will end up in the various ‘iStores’ by the time the iPad is released, I’d rather wait till then before jumping in to the fray.

Instead, for this post, I’d like to dig down a level and look at three of the less sexy things that were revealed during the iPad event that could actually end up being quite significant both to Apple and the industry overall.

Apple’s A4 Chip:

blog-a4-chipOutside of the release of the iPad itself, the revelation that it is powered by a custom Apple chip (handling both general and graphics processing chores) could be the most significant thing to come out of last weeks event. While the A4 chip will almost certainly make it into the 4G version of the iPhone, I also expect the A4 (or some variation of it) to also be at the heart of the next generation of AppleTV. This would likely be as part of a move of ATV onto the same OS platform as the iPhone/Touch/iPad, and would probably allow the box itself to be re-engineered to better support HD video (eg – real 1080p) and also to open it up to running games available from the App Store. As a big fan of the existing AppleTV, I see this as something that is long overdue. (I expect it to be announced before mid-2010.)

Another way Apple could leverage the chip this year could be the release of a successor to the Macbook Air based on some version of it. This could give Apple a way to deliver the dramatically improved battery life and graphic muscle of the iPad in the super-thin laptop form factor of the current Air (not to mention integrated “always connected” 3G/4G ). It could even end up running the iPhone OS, and provide the ‘Touch’ aspects either through a substantial trackpad area or directly on the display. While I’m not trying to predict specific product details here, I do see an opportunity for Apple in this segment as well – a hybrid offering blending the best tablet and laptop features for true ‘road warrior’ types.

Ultimately the most exciting thing about the A4 is that it frees Apple from Intel’s lock on mobile processors, and can give them the ability to change both the economics and overall direction of products they launch in this area. And in the hands of Apple, that holds some pretty big promise for the future.

The Touch Based Version Of iWorks:

blog-iworks-ipadApple’s iWorks has been around for quite a few years now, and has matured into a full productivity suite offering word processing, spreadsheet, and presentation applications. While no where near as popular as Microsoft’s Office suite, each component of iWorks is well thought out and a pleasure to work with. Unlike Office on a Windows tablet computer, the new iWorks isn’t simply an extension of the previous version that makes it usable without a keyboard. Instead, iWorks on the iPad has been designed from the ground up to work in a touch environment. From the way various functional menus are displayed to the way task specific virtual keyboards appear in different contexts, every element of the product is designed to be part of a native touch experience. While I will need to spend some quality time with the new iWorks before passing judgment, it does appear that Apple has learned a great deal from iterations of the user experience they developed for iPhone apps, and have done a good job scaling it to more comprehensive applications on larger displays.

While this is impressive on it’s own, what may end up being the most significant aspect of the new iWorks probably isn’t in the code or design at all, but rather in the business model surrounding it. iWorks for the iPad will be sold through the Apple App Store, with each component application available individually for less than $10. That means the entire suite can be bought for under $30 – less than a third of the discounted price Microsoft’s Office 2007 Home and Student edition sells for on Amazon. By unbundling the individual applications, selling them for such a low price, and making them available through their App Store, Apple is clearly challenging the current economic model for the sale and distribution of traditional software applications. This is not without precedent for Apple – even beyond what they did with pricing in the iPhone App space. When Apple moved into producing professional media creation software (known for outrageously high prices), they were able to reset the price points for applications like video editing, compositing, and audio editing in a similar dramatic fashion. It would not be surprising to see this model finally slip over to the Mac, with the desktop version of iWorks taking on similar pricing and packaging to the iPad version – and possibly being sold through the app store as well.

Selling Books In The iBookstore Instead Of On iTunes:

blog-ibookstoreI think the fact that Apple chose to build a completely separate ‘iStore’ for books is interesting. By approaching print publications as truly unique forms of media with unique content and marketplace dynamics, Apple stands a good chance at reshaping the ebook market and really challenging the current dominance of Amazon’s Kindle platform. I believe that what was shown at the iPad launch is simply the most basic starter functionality for this store. I see it ultimately having different business and functional models to address some unique opportunities found in this marketplace. For example:

  • renting eTextbooks for a semester instead of buying them
  • offering subscriptions to magazine and newspaper content via special viewing applications unique to each of them
  • selling content that is pretty much static – like a daily newspaper – with options for dynamic updates
  • integrating social elements to let people discuss or interact around specific titles – much the way a college study group or typical reading club might interact

There is a lot of room in this space to innovate. The upheavals we have already seen happen between Amazon and publishers like MacMillan (almost 2 months before the iPad is even released!) are a good indication of how dynamic this marketplace still is – and just how disruptive Apple’s entry into this space will be. By having an independent store that can evolve quickly and embrace new and unique ways of accessing media, Apple will have the flexibility they need to learn, adapt, and adjust. Success wouldn’t be achievable with a more static approach.

I am firmly convinced that the iPad will have just as significant an impact on the media marketplace as the iPhone did on the mobile phone market. The convergence of these two markets, and the increasing importance of mobile computing will continue to present incredible opportunities for Apple. I believe the three elements I’ve discussed here will be important differentiators for Apple as the aggressively pursue this new market.

I can’t wait for my iPad…

Special Purpose Processors…

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While Intel has been pouring money and effort into increasing the number of processing cores they can pack on a single chip, they may simply be offering too little, too late. The software industry has already begun to take advantage of other more specialized processors found in today’s computers, and the results are pretty impressive.

Most current desktop computers (and some higher end laptops) have graphics cards that contain multi-core, high speed processors. Software being developed today, especially games and media editing/creation tools, leverage these specialized processors to boost their computational performance. Hard core gamers have even begun adding “physics simulation” processors to help speed-up frame rates and improve the visual realism of 3D environments like those found in First Person Shooters (FPS’s)

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These specialized processors allow for a more natural simulation of water movement, light refraction and diffusion, shadow casting and other “natural world” phenomena to make games more believable and immersive. Quality rendering of these types of elements using just traditional multi-core processors would be prohibitively expensive at this point in time, though Moore’s Law will help with that over time.

Another useful type of special purpose processor are those that you can just plug in when you need them. Since I end up doing a lot of video work, my personal favorite “outboard processor” has become the El Gato Turbo.264 HD.

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This processor does one thing exceptionally well. It accelerates the rendering of H.264 video all the way up to HD resolutions. Since H.264 is the native resolution for video on the iPhone and Apple TV, rendering any videos I produce into this format is almost de rigueur. It has reduced rendering times for me by over 60%, and has allowed me to allocate more time to actual editing.

While traditional multi-core processors are critical for efficiently running the kinds of high end, multi-threaded applications found in corporate environments, they don’t add anywhere near the same value to typical consumer focused computing applications. Intel isn’t blind to this, but has decided (after their own failed attempt at developing a graphics processor) to focus on ramping up the number of cores they can deliver on a chip (expect 8-16 core before the end of 2010). The main folks developing specialized graphics processors – NVidia and AMD/ATI – are not resting on their laurels either, and will continue progressing both the clock speed and number of processing pipelines they make available on their solutions. It’s too early to predict winners in this space, but the benefit to consumers from either approach should be significant.

It will be interesting to see which one will ultimately prevail.

The Digital Edge: Now Supporting iPhone/Touch…

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The number of readers accessing this blog via a mobile browser has grow considerably over this past year – the vast majority using Safari on the iPhone. Since the design of The Digital Edge isn’t particularly ‘mobile friendly’, many have contacted me asking if I could do anything to make it render faster/better for them.

Starting today, anyone connecting with any generation of iPhone or iPod Touch will see a slimmed down rendering of the regular site when they connect:

Digital Edge on iPhone

You can now scroll through a summary of posts on the home page, and click on the “Read Entire Post>” to view the full story – including all images and comments. Controls are also available to let you share posts on popular social sites.

I have been working – albeit slowly – on a complete refresh of this site that is going to include a more customized version of this iPhone template. However, with interest in a solution increasing, I figured it made sense to go ahead and get this basic iPhone support rolled out now. I appreciate your patience.

Let me know what you think.

Thanks to the folks over at iWPhone for the plugin that makes this possible.

Google's Chrome OS: Exciting But…

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It will be great to finally see a truly web based operating system released…
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Though there is still a great deal unknown about Google’s Chrome OS, it will likely be the next logical step in operating system development: a rich edge-based footprint for web centric computing. If combined with their recently unveiled unified messaging environment Google Wave, Chrome OS will offer a fairly unique and attractive user experience. By providing a slimmed down set of local services to cleanly extend open web standard support – without the need for any legacy support – Chrome OS should be able to offer some significant performance benefits vs. Windows. Here’s what Google said about it in their own recent announcement:

Speed, simplicity and security are the key aspects of Google Chrome OS. We’re designing the OS to be fast and lightweight, to start up and get you onto the web in a few seconds. The user interface is minimal to stay out of your way, and most of the user experience takes place on the web. And as we did for the Google Chrome browser, we are going back to the basics and completely redesigning the underlying security architecture of the OS so that users don’t have to deal with viruses, malware and security updates. It should just work.

I have no doubt that Google will try to make Chrome OS a fairly complete solution out of the box. They can certainly roll together all of their own web applications with popular 3rd party web apps to cover most of the key functionality people would look to have when they power a system on. I also expect that Google will extend their Android “App Store” and fold it in to this new OS. This would let new applications download and install just like browser plug-ins instead of like traditional windows applications. If Google can combine that simplicity with ‘instant on’ functionality, Chrome OS will offer a clearly differentiated computing model from any of the “old-school” operating systems.

This is an exciting and important move by Google. Microsoft’s “Windows” is the crown jewel of tech industry franchises. Even for a company the size of Google, grabbing just a small piece of Windows total market share – even an overlapping piece – would be significant. Chrome OS has a lot of potential here.

But…

While the move to a web centric operating may appear conceptually correct and even inevitable, Google will still need to overcome a lot of challenges if they want to make Chrome OS a success:

  • Time To Market: Chrome OS won’t be out for another year. In technology circles, a year is forever. Neither Microsoft nor Apple are passively waiting for this to arrive. Windows 7 should be able to support Netbook systems, and more of the Office suite will be available as web based applications. Apple has already claimed a big chunk of this mobile web space with their iPhone, and will likely be releasing a new device this year that will probably appeal to the same audience Chrome OS is targeting. And innovation continues to come from every corner.
  • Market Momentum: Windows is everywhere. People are comfortable with it and pretty much know how to work with it. For all it’s well publicized issues, it’s the devil everyone already knows. Getting people to take a chance on something new is tough, and Google will need deliver more than a ‘Field of Dreams’ marketing strategy if they want to get any mind share/traction with Chrome OS. Unfortunately, that’s not an area they’ve shown themselves to be particularly adroit in.
  • Mobile Connectivity: Anyone that depends on any of the US wireless carriers for mobile data services already knows just how bad service can be in some places. If I had a hard drive that was as unreliable as these services are, I would need to get it replaced. In a mobile, internet centric computing device, the web is my new “hard drive”. It’s where I store my data and load my applications from. To overcome this Google will need to offer a system that presents a meaningful level of functionality even when users are disconnected from the web, or when connectivity is intermittent.
  • Device Support: Beyond everything else, this could be the make or break item for Chrome OS. People have significant investments in all sorts of devices: printers, phones, cameras, scanners, media players, etc. If Google can’t figure out a way to get support ready for the most popular of these devices by the time it launches, it will end up being just an interesting experiment that most people ignore. And it needs to do it without making Chrome OS a slow starting or virus prone mess.

At this point, Google’s Chrome OS is just an idea with potential. It’s success will depend on focus, attention to detail and flawless execution. They will need to articulate clearly how this fits in with their seemingly competitive investment in Android, and actively work with partners in the market place to make sure support is there for it on launch day. Even though Chrome OS will be open sourced upon release, Google needs to take ownership of getting penetration in the market. This is different from any other product they have launched. Google will be asking people to depend on Chrome OS for everything they want to do, and will even need to convince new system buyers to bet their entire purchase on it. It needs to be a complete, fully functional, well supported offering.

I’m excited to see how well Google rises to the challenge…