Microsoft Needs To Cut The Cord…

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Although the iPad is my device of choice for “relaxation centric” computing, I also use it as a serious productivity tool when I’m working.


In fact, most of my web research, e-communications, task management, and note-taking happens with my iPad. I now use my Mac mostly for more demanding things like video/media work, or when I need to do a lot of long-form typing or page layout projects.

This means that I am on a constant search for top-notch iPad apps that can support the range of things I want to use it for. And while I am fully committed to the overall Apple ecosystem – Mac, iPad and iPhone – there is one Windows application that I always wished had an equivalent Apple based implementation – especially on the iPad.

Microsoft’s OneNote.

So why was a dedicated Apple geek like me waiting for a Microsoft application to port over to iOS?

A little history is in order… I have been looking for a satisfying, functional tablet form factor since people first started building any gadget even remotely similar to one. This started with PDA’s like the Newton and Palm, and eventually progressed to a Windows Tablet PC. And that is when I became a big fan of OneNote.

Around 5 years ago, I decided to give the Motion Computing Tablet computer a try. It was expensive and bulky, but seemed to be heading in the right direction. I had also seen a demo of the OneNote application that was bundled with it, and it seemed to be a perfect fit for the kinds of note taking/mind mapping things I envisioned doing with it.

Unfortunately, things didn’t work out as I had hoped. While the hardware was close (at least for its time), the whole Windows Tablet OS experience was just a disaster. As much as I tried, the Windows Tablet approach was simply unworkable for me as a general productivity platform, and I eventually gave up on it.

But I did maintain an appreciation for OneNote – the one bright spot of that experience.

Of course, not too long after that, the iPad came along and was finally able to deliver the tablet experience I had been searching for since the early Palm days. It quickly became a core piece of my productivity toolkit, and from that point, I shifted my focus to finding and integrating the best applications available for it that could integrate with my workflow.

Fast Forward to now…

I have to admit that I was both surprised and excited last week when Microsoft announced that they had finally released a version of OneNote for the iPad. Combining the core OneNote functionality I remembered with the iOS touch interface and iPad form factor seemed like an easy win for Microsoft (and a great way for them to validate their own upcoming tablet efforts). I was really thrilled that they decided to make the port.

Well – at least until I installed it.

A "Functionality Bare" Version of OneNote

The iPad version of OneNote comes with just one notebook, and won’t let you create any new ones, or even add new pages to the one it comes with. What Microsoft ended up doing was creating a feature limited version of OneNote that can really only function as a satellite interface to OneNote for Windows. You are supposed to create your notebooks and pages in the Windows version of the product and sync them over to the iPad via Microsoft’s SkyDrive.

What a disappointment.

At the end of the day, there was no technical or experiential reason why Microsoft needed to cripple OneNote for iPad in this way and tie it to their Windows/Office versions. There was only a business reason for doing this. Unfortunately, by trying to develop a product that would please their accountants and investors, they ended up alienating what might be a far more important segment of the marketplace – the early adopters who could help them transition away from their dependency on legacy product lines. I wouldn’t be surprised if this approach ends up becoming a theme that Microsoft adopts with both Windows 8 and their mobile/tablet efforts – deprecating any version of a new product that may threaten one of their franchise revenue streams – effectively undermining their future to try and protect their past.

Ultimately, Microsoft needs to come to terms with the shifts that are already happening in the PC marketplace, namely that desktop computing (and more specifically mouse/keyboard computing) is being supplanted by mobile and embedded computing alternatives, and that high priced OS and application franchises are quickly being eroded by low cost or free alternatives. The more effort Microsoft invests in propping up their old products and unsustainable business models, the less relevant they will ultimately be going forward. It’s time for them to cut the cord with the past, and envision what a post-Windows, post-Office Suite world will look like.

Their customers and competitors already are…

Windows 8: Microsoft Needs To Deliver – For Real…

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Microsoft has always been able to pull together great demos of pre-released products. Unfortunately, many of the most exiting features from those demos never seem to make it into the released versions of their products. Here is the most recent demo of their upcoming Windows 8 release for CES 2012:

‘Over promising’ isn’t something Microsoft can have happen with the release of Windows 8. Microsoft is playing catch-up on a lot of fronts – especially in the mobile arena – and needs to seriously ‘over deliver’ if they have a chance of grabbing some market share. With Windows 8 not slated to come out until the later half of 2012, there will be a lot of innovation that takes place on both the Android and iOS platforms before it arrives. What they offer will need to standup to comparison with both of these established players on every front: interface, features, stability, and applications.

Not an easy task by any measure.

Microsoft will also have a very small window to make headway and establish credibility in the tablet space. Apple will probably be releasing their iPad 4 (two full generations of the tablet from what is available today) in the beginning of 2013 – grabbing the media spotlight with rumors long before it eventually rolls out.

If what they are demoing here can make it on to lightweight tablets devices with true ‘all day’ battery life and price points starting at or below $500, they have a chance of success – especially if they can leverage their Office franchise as a differentiator.

If instead it turns out to be a bloated OS running on $1000 hardware with a laptop level battery life, they will be dead on arrival.

At this point, my money isn’t on Microsoft.

Preview of Windows Phone 7

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Wired Magazine put up a quick look at the technical preview version of Windows Phone 7 that Microsoft has been floating around. This video doesn’t show much in the way of details (and is a pretty lame review overall), but it does give you a general sense of the thinking and flow behind their new UI design:

With the caveat that I haven’t actually played with the new phone myself, I’m left with the impression that the ’tiles’ design of Microsoft’s latest mobile OS – what they call the “Metro” UI – is going to require a lot of scrolling around – especially if you have a lot of applications you normally work with. For better or worse, Windows Phone 7 is clearly not another iPhone knockoff – something I do give Microsoft props for. It is approaching the phone as a social tool, and weaving all forms of communication you have with people together into a cohesive stream anchored by the people you connect with instead of through discrete services.

That said, I just don’t have a good feeling about this. I’m getting the sense that Microsoft is getting the spin machine started up early – never a good sign. No amount of PR is going to save this phone if it fails to deliver, and the competition is only getting tougher the longer it takes for them to release it. Their ambitions and focus seem to be in the right place, but the OS will need to translate that into something that is easy for people to understand and use in real world set ups and situations.

Train wreck, wild success, or something in between, with Microsoft’s entire mobile strategy riding on this new OS, it’s definitely worth keeping an eye on.

Once I get to spend some time with it, I’ll post something more detailed on the specific pros and cons I see – stay tuned…

The Battle For The Soul Of Computing…

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After years of waiting for a tablet device from Apple, the iPad will finally be shipping next week.
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Based on the rumors/news online (hard to tell them apart sometimes), it appears that Apple has picked up some serious momentum in bringing content providers on board for its roll-out. Both media companies and software developers are scrambling to capitalize on the expected early demand for the iPad. And as more providers come online, that demand should continue to grow.

Unlike Microsoft with their tablet (mis)adventures, Apple has been placing less emphasis on the technical aspects of the device itself and more on it’s broader content ecosystem and unique user experience. This is a smart move, and should help make the iPad a major success.

But what ultimately makes the iPad so groundbreaking is it’s combination of power, size and simplicity. It packages all of the basic computing tasks people most want to use in a lightweight, portable footprint that doesn’t feel cramped. It offers an incredibly diverse library of 3rd party software covering games, news, utilities, and productivity apps. It has the largest selection of digital music and video available, and has begun adding books, newspapers, and magazines to the mix. Some of this is free and some of it’s paid.

And all of it is just a download away at the iTunes store.

Apple’s decision to base the iPad on the iPhone OS instead of the Mac OS makes it much more than just a sexy new gadget. What Apple is really offering through the iPad is a fundamental challenge to the existing model of personal computing. The device is always on. The operating system is transparent. Software distribution is standardized. Updates for everything are automatic. In short, its a platform where user doesn’t need to worry about taking care of anything – it just simply works.

And for many people, that’s all they really want in a computer.

Now I do recognize that there are clearly computing tasks that require more traditional computer platforms – especially in professional disciplines like media creation or mathematical modeling and in infrastructure roles like web services, database hosting, and large scale data analysis and management. Hardcore gamers will also demand the raw power available with traditional computing platforms. Traditional computing platforms will continue to have an important role to play.

But what they do well isn’t what most individuals use computers for – even in business.

With the iPad (and more specifically, the iPhone OS) Apple is asking people to reassess what they really need from a computer – and then offering them the first credible alternative to the traditional PC model they are currently locked in to. It’s a transition that will take time, and the release of the iPad is only the beginning of the process. I see Apple developing a whole line of platforms built around the iPhone OS ecosystem – each one extending the appeal of this new computing model to a broader audience.

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It’s clear to me that at some point (sooner rather than later), Apple will introduce a keyboard/touch hybrid device that will transplant this new computing model into a more mainstream, laptop-like form factor. At that point, it can begin to attract that significant segment of the marketplace that wouldn’t be comfortable buying a pure slate based device.

And once it happens, the battle for the soul of personal computing will begin in earnest.

Windows Phone 7 Series Preview…

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Microsoft is betting ’7′ will be a lucky number for them.

Looking to build off of the initial success of Windows 7 (the consumer side looks good but still not sure how well corporate adoption will go), Microsoft previewed the next generation of their Windows Mobile operating system – the “Windows Phone 7 Series” at the Mobile World Congress in Barcelona yesterday. As part of their introduction of the new mobile OS, they put together a video that essentially slams Apple’s iPhone platform:

While slickly produced, this video segment is somewhat misleading. It is comparing Apple’s current iPhone OS against an unreleased version of their mobile OS that probably won’t be available until late this year. I have no doubt that by then, iPhone OS 4.x will be out and offering quite a few new and updated features – including broader multitasking capabilities.

That said, there are some interesting concepts in Windows Phone 7 that give it a completely different feel from the raft of inferior ‘iPhone Wannabes’ that have flooded the market over the past 18 months. I would need to spend time with it to get a feel for just how usable it actually is in the ‘real world’, but it clearly represents a total reset of Microsoft’s previous phone OS efforts. This is something I applaud – the Mobile 6.x line was a complete dead end.

Ultimately, the biggest challenge for Microsoft and almost every other mobile OS provider is that they are trying to support a broad range of hardware options and capabilities. While ‘consumer choice’ may seem like a good thing on the surface, apps developed for this type of heterogeneous environment either end up being limited by the least capable device they support, or developers make a conscious choice to limit their compatibility to selected handset models. While this approach may be satisfying to tech savvy users, it tends to confuse and frustrate mainstream consumers, and ultimately works against broad adoption.

Windows Phone 7 Series definitely looks interesting, and does demonstrate a real commitment by Microsoft to be successful in the mobile space. This is probably the last real chance they will get at making something to work here.

And I believe this OS is more important to Microsoft’s future then Windows 7.

NOTE:To find out more about how the 7 Series will work, check out this complete video of Microsoft’s preview event. It will start to play automatically once you make the video window visible. You will need stop it manually if you want to watch it later.

The Challenge For Google…

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Google and Apple always seem to get lumped together as the “new tech titans” that will define our digital future. While no one can deny the leadership each of these great companies has shown in their respective markets, they each represent a fundamentally different view of how this future we are racing toward will unfold. In many ways, Google’s approach to the market is actually pretty similar to that of the company many define as their biggest competitor: Microsoft.

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Both Google and Microsoft take the view that the best way to develop a product is to quickly put out a roughly thought-out “beta” version of it (hardware, software, or service), and continue refining it until it becomes something that might have appeal beyond a hard core tech audience. Products that never get to that critical mass eventually get pruned, and the really successful ones become the drivers of the business. All of the other products or services continue to roll along in limbo, backed by someone in the organization that believes in their potential to succeed but not fully supported by the organization as a whole. This ends up creating a fairly Darwinian environment for these projects to mature in, and the competition that results from it doesn’t always provide the best outcome.

Apple, on the other hand, takes pretty much the exact opposite approach. They rarely release anything that hasn’t been fully thought out, and they focus on getting the core value proposition of an offering to a fairly high level of polish before it goes out the door. Even a product like Apple TV – which is clearly still trying to find it’s footing in the market – was still well integrated into Apple’s iTunes ecosystem from the day it launched. But given it’s evolving feature set and interface, Steve Jobs never misses a chance to refer to it as a “Hobby” product for Apple – clearly distinguishing it from their very successful mainstream offerings. Apple is all about creating an extraordinary consumer experience, anchored by market redefining design and technology. Anything less is unacceptable to them, and they invest years of internal product refinement to try and avoid that kind of failure.

The difference between these two approaches will have an important impact on the long term success of both these companies – positive for Apple and negative for Google.

Because so much refinement takes place before a product hits the market, Apple is able to provide a focused, consistent product and brand strategy across everything they do. Their product sets are diverse enough to cushion market fluctuations in various lines of business, but still linked at a software level that lets them integrate more or less seamlessly. Apple makes a limited number of products, which lets them lavish great attention on each one. And unlike most tech companies, they view a product as the entire user experience with a device – shopping, packaging, design, technology, interface, functionality and support. And that results in products that people don’t just like but are actually passionate about. To Apple, defining the future starts by tapping in to the needs of the individual. And they do that very well.

For Google, in contrast, defining the future starts by tapping in to the power of a collective community – something they also do well. They cast a wide product net, giving them a finger in just about every aspect of evolving internet trends, standards, and technologies. In some areas – like Search based advertising, online video, mapping, and email – they have been incredibly successful. But the number of real Google successes is small when compared to the full suite of services and capabilities they now offer. Just look at the number of significant product betas, open source initiatives, and Google Lab projects that they have active at this point. And even more telling than all of that is that, if you put popularity aside, search advertising still ends up being the only really meaningful source of revenue they have today. While incredibly successful right now, Google as an organization is unbalanced and spread thin. Outside of a few big areas they lack cohesion, with many smaller project teams competing with each other for funding and management attention. This has driven many incredibly bright, entrepreneurial developers, unable to make an impact or accomplish anything meaningful in this environment, to simply leave the company in complete frustration. I personally know a number of them. While this may not matter much to Google while the search ad dollars are still rolling in, it could really end up undermining their competitiveness over the long term. Not only are they losing talent they really could leverage today, they are seeding it to an incredible number of small, innovative companies that could end up competing with them in the future. Web search is still in its infancy, and the web is littered with the remains of once dominant search providers. Google isn’t immune to this, and needs to be careful.

Don’t get me wrong – I use many Google services on a daily basic and I depend on them for a great deal of what I need to do online. They are an extraordinarily innovative company. That said, I don’t have the same passion for Google’s services that I have for Apple’s products. There is a pleasure I get every time I open my Macbook or touch the screen of my iPhone that transcends the basic utility the devices provide. There are very few things in life that are able to deliver that type of experience, and none of them spring from the efforts of a collective. It takes the vision, talent, and desire of individuals to produce a result like that. That is the feeling I hope I’ll get one day from doing a search on Google.

But they still have a long way to go.

This isn’t to say the the next new product from Apple couldn’t be a complete market failure, or that an update to Google couldn’t completely redefine our expectations of web search. Either of those outcomes are possible. And while both Google and Apple are in exceptionally strong market positions today, that shouldn’t be much comfort for either of them going forward. Change is the one constant in the tech world that no one, no matter how big, can avoid. And change can be unforgiving.

After a decade of dominance in the 1990′s, Microsoft struggled to maintain relevance in the evolving internet landscape. Their size, diversity, and lack of clear focus made them slow to react and adapt. They instead tried to use their dominant position to preserve the status-quo that tilted in their favor. When they could no longer do that, the wave of competition that followed upended the entire market, even placing into question the fundamental value proposition Microsoft built their business around. Despite the strength of their significant product franchises like Windows and Office, Microsoft now finds itself in the position of playing catch up in as market that won’t cut them any slack.

The challenge for Google is to avoid a similar fate.

Danger Casts A Cloud Over "Clouds"…

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Microsoft has a couple of big things going on right now. They just has a somewhat shaky launch of their updated Windows Mobile 6.5 and are about to to start their retail launch on their highly anticipated Windows 7 platform. The last thing they needed was for the infrastructure behind their popular Sidekick device to crater in so spectacular and unrecoverable a manner.

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One aspect of the Sidekick that has made it unique is it’s cloud based architecture. By default, all of a person’s contacts, emails, photos, & messages are stored up in the cloud. The storage on the device is used more like a local cache, with data persistence becoming a centralized service. The big advantage of this approach was security – if a Sidekick device ended up being lost or stolen, all of a person’s data would still be safe and easily sync-able with a replacement unit.

At least that was the theory.

The reality, described in this announcement from T-Mobile, has ended up being quite different:

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low.

I have never, in my experience, seen an outage like this happen – even in tiny start-ups that are running pretty lean and mean data centers. In situations where a catastrophic outage does happen, there will typically be a roll back to an earlier version of the system, with the loss of only recent updates. And that really is a worst case outage.

But somehow, in this outage, everyone’s’ data is just gone. All of it. No backup seems to be available.

For what’s it’s worth, Microsoft does have some really sharp engineering talent – a few that I know personally. They’ve been running massive data centers for quite a while and clearly understand operational best practices. That makes what happened here, at least to an outside observer, a complete enigma. Losing everything is simply unheard of in professional circles. Whatever the cause, this is just a screw-up of unprecedented proportions.

So what’s next for Microsoft?

They need to take public ownership of the situation. This means more than just getting to the bottom of what happened here and fixing it. Microsoft also needs to be completely transparent about what occurred. No matter how ugly or unflattering it may be, they need to discuss what went on openly and honestly. Most importantly, they need to communicate what steps they are taking to be sure that this type of event won’t happen with ANY Microsoft service again.

Ultimately, the biggest loss that took place as a result of this outage was the loss of trust – trust both in Microsoft and in their cloud based architectures. It may not be fair, but that’s the reality of the situation they find themselves in. This isn’t the time for Microsoft to just crank up the PR machine and try to spin this. They also shouldn’t try to blame the folks from Danger as a way to distance themselves from this mess. Neither of those approaches will repair the damage. When events like this occur, there is no quick fix. Rebuilding marketplace confidence will be a process that takes both time and effort.

There are a lot of people watching how Redmond responds to all of this. How they handle this situation will be critical to establishing the success or failure of their entire cloud based strategy – Azure, Office Live, and MyPhone.

The future of the company depends on them getting it right.

Microsoft's R&D For Multi-Touch Mice…

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Microsoft is doing some interesting R&D around new interaction models for the desktop mouse. They are all based on various multi-touch technologies – with varying degrees of practicality. Take a look:

While some of the concepts being explored here are interesting, I don’t see them offering much of an advantage over a large multi-touch surface like the track-pad on the MacBook Pros. That said, if Microsoft were to combine this work with some of the innovative things going on through their XBox 360 Project Natal, that could open up some exciting interface design possibilities:

The continued innovations around low cost processing power, remote sensor technologies, and real-time software will certainly push the introduction of some interesting computer-human interface advancements.

Experimentation here will be key.

Multi-touch is a great starting point, but we have a long way to go…

A Baby Step In The Right Direction…

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At CEDIA‘s (Custom Electronics Design & Installation Association) annual expo last week in Atlanta, CableLabs (a research consortium funded by the cable industry) announced that they would be opening up the use of CableCARDs to devices built “in the wild” – by small device manufactures and PC enthusiasts.

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For those not familiar with the technology, a CableCARD is effectively a digital settop box on a card. It can be plugged into a slot available on many digital televisions and some DVR’s, allowing them to decode all of a premium channels available from the cable provider.

Prior to this announcement, only devices built by CableLabs’ certified manufactures were allowed to include a CableCARD slot. While not a problem when it came to television sets, the lack of cableCARD support was a very big deal to anyone looking to build a computer based DVR for themselves. No manufacturers were allow to sell cableCARD compatible cable tuners to individuals on an OEM basis, limiting this market only to those companies selling certified, completely bundled systems (most of which were relatively expensive and fairly limited in power and storage).

Good news, right?

Well – sorta. At this point, it seems the only systems this will work with will be those built around Microsoft’s Windows 7. While I think Microsoft’s latest version of Windows Media Center is really elegant, I would much prefer to building a solution around the open sourced MythTV instead:
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The main reason I would go with MythTV is that it doesn’t included any form of content protection. It is an open sourced effort built by folks with no concerns about keeping any media interests happy as part of a larger business strategy. It’s a product where the user comes first. And that means you get the most flexibility on how you can use the content – record what you want, create archives of shows you want, and sync them with any portable devices you choose.

And when it come down to it, that’s the reason you’d want to build your own DVR in the first place.

Google Ad Promotes Chrome Browser…

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Here is a new ad Google produced to start promoting their Chrome browser:

This is a great stop-motion production, and it reminded me of some of the more creative ads tech firms put out during the go-go days of the early internet.

This particular ad was produced by Google’s office in Japan, and is part of viral campaign they are launching to try and boost the market share of Chrome. I’m not sure how much of a push Google will put behind this globally, but I hope that get some traction with it. Chrome is probably the best browser in the market today, though the beta of Safari 4 also looks interesting. Both Chrome and Safari have embraced HTML 5, making them attractive vehicles for the next generation of sophisticated browser based applications.

While I’m interested to see how effective this Ad campaign ends up being, one thing has become very clear. Web standards matter more now than they ever have before.

The days when Microsoft’s Internet Explorer ruled the web have come to an end…