Video Of Microsoft's "Windows 7"…

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Microsoft has started showing off it’s next version of Windows…

Dubbed “Windows 7″, it will be built on the current Vista kernel, but add a new multi-touch based front end for it’s interface. At this year’s D:All Things Digital conference, Microsoft did a public demonstration of the new OS:

Here is a slightly better video clip (that came from the Windows Vista blog) of what was shown at D6:


Video: Multi-Touch in Windows 7

This looks very similar to the Surface technology Microsoft introduced about a year ago, and could be quite interesting. It is clearly the next interface evolution in tablet computing, a segment of the portable computing marketplace that has failed to gain any real traction. It could also have significant impact on the design of more traditional notebook and desktop systems.

I do take all of this with a grain of salt. I remember seeing some incredible demonstrations of “Longhorn” – the prereleased version of what eventually became Vista. A lot never made it into the final release – most notably WinFS.

I would love to see Microsoft have some success with this. If nothing else, it will push Apple to move more aggressively with their own platform interfaces.

Who knows – we may even see a tablet based Mac one day…

Is Apple "Anti-Social"?…

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What makes Apple so anti-social?…

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I’m not talking here about any corporate level misanthropic activities. I am focused on Apple’s seeming lack of interest in embracing social technologies and integrating them into the core foundation of their various product offerings. For a company that prides itself on thought leadership, creativity in this space seems to be completely lacking.

Apple’s embrace of the internet is strictly ‘Web 1.0′…

This is a hard one to figure out.

Apple has the foundation to build out an incredible social network. They have a footprint on 100′s of Millions of desktops called ‘iTunes’ – a footprint that includes credit card verified user identity for everyone that has purchased a download from the iTunes store. They have millions of iPhones in the market, again with credit card verified user identities. They have experience with providing centralized computing resources in both their iTunes store and .MAC service, and a close enough relationship with Google that they could get help scale that to whatever level they might need.

And most of all, they have some of the smartest, most innovative people in the technology world working for them.

But nothing they produce, as good as it is, seems to embrace the social web…

The iPhone has redefined the smartphone category, but it lacks even basic IM capabilities. The new Leopard version of OS X has created core services around audio and video processing, but lacks any core social foundation beyond support for LDAP like directories and UNIX permissions. iChat is strictly old-school IM with a video twist. (It doesn’t even seem to handle multiple concurrent conversations well.) The iLife suite does fare a little better – with RSS feeds of iPhoto albums and the ability to publish video to YouTube – but these capabilities are really just superficially integrated bolt-ons.

Even Apple’s Pro Application suite is strictly standalone. There isn’t a concept of identity or collaboration built into any of their pro applications, despite the naturally collaborative nature of the creative space they service.

So what gives?…

While there is no clear answer why, I do have a theory.

As a company, Apple is simply a manifestation of Steve Jobs’ vision and creativity. And that vision has a blind spot. I don’t believe that Steve Jobs ‘gets’ social computing, at least not in a foundational way. While most younger people – a big part of Apple’s customer base – both work and play as part of continuous social web, my guess is that Steve Jobs does not.

And therefore, Apple’s products don’t either…

I think this lack of focus on social computing is Apple’s biggest weak spot. While delivering some of the most incredibly well designed software interfaces seamlessly integrated with some of the most innovative hardware footprints in the market, Apple continues to focus on providing solutions that are fundamentally very traditional. To date, their design efforts have been about simplifying, in elegant and innovative ways, the user experience of existing platform definitions – not in creating or embracing new ones.

The risk Apple faces is that, over time, the capabilities they deliver will become less encompassing of the ways people want to work, play, and interact. While this probably won’t hurt them in the near term, that feature gap could become the chink in their “ecosystem armor” that new competitors will be able to exploit. History teaches us that corporate fortunes in the technology space can change very quickly.

Apple can’t afford to ignore this…

All that said, I’m optimistic about what Apple will ultimately do in the social web space.

There are many bright people at Apple that I’m sure understand this domain intimately, and recognize how embracing it can bring real value to what they offer. In addition, Steve Jobs has shown that he can change direction when the situation calls for it – even when it means doing a public about face. (The clearest example of this is that once derided Intel CPU’s now power Apple’s entire computer line).

The power of this brain trust, combined with a pragmatically flexible leader, bode well for where Apple may be headed here. I have no doubt that once Apple gets social computing into their corporate DNA, they will be able to package it in some incredible and ground-breaking ways.

I’d just love to see that happen sooner rather than later…

Price Cuts: So Useless Even A Caveman Can See it…

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Vista was Microsoft’s opportunity to prove operating systems still matter…

balmavistacavemanxp.jpgGiven the time it took to develop and deliver Vista – and the money spent marketing it – I am sure that Microsoft has been taken aback by the market’s tepid reaction to it (even after the first service pack prerelease everyone said they would wait for).

The way I see it, this shouldn’t really come as a big surprise to them. Many of Vista’s key platform level innovations – like WinFS – were dropped from the feature list, and many of the bells and whistles – like AERO – have shown themselves to be resource hogs. The delivery of Vista was plagued by poor design choices and compromises.

And it shows…

For all of it’s lofty aspirations, Vista has simply failed to deliver on it’s ‘next generation’ promise. The integration of the web still feels like an afterthought, and when it comes to core OS capabilities, Vista just doesn’t offer anything new and compelling. It is big and slow. It is way too intrusive. It feels like it is trying to police me, especially when it comes to using media files.

In short, Vista is everything Linux isn’t – and I mean that in a bad way…

To try and jump start things, Microsoft has announced price cuts of retail packages of Vista – in some markets by as much as 50%. I think this is just a fool’s errand. We have come to the end of the ‘Big OS’ phase of personal computing, and price cuts aren’t going to change that. People today may live in a few applications like Outlook or Word, but they are connected to the web through their browsers. The OS they run on is secondary, and few will directly leverage most of the capabilities it makes available to them.

This has created a dilemma for Microsoft with Vista…

Outside of security, Vista has little to offer beyond what people can get from XP. In fact incompatibilities with current hardware and applications has actually made it a ‘downgrade’ for some folks. And even Vista’s security has problems. It is implemented in such a rigid fashion that it almost becomes self defeating. It throws up so many needless dialog boxes that many people may opt to turn it off, or they’ll just habituate and simply click ‘OK’ without thinking.

These shortcomings are being reflected in marketplace apathy…

Corporations aren’t helping Microsoft this time around. By and large, they have decided to stay with XP. They’ve already learned how to deal with all it’s downsides, and Vista brings them no compelling business value to make it worth the cost of an upgrade. What they have today works.

Consumers aren’t rallying to it either. Many folks will simply buy a PC and use whatever OS comes with it. They aren’t buying a new computer system because of Vista – they are getting Vista because it comes with the new system they bought.

And that distinction is important…

Computing today doesn’t require that you have a Windows based system. If you need proof, just look around at how many more Mac’s you see these days. Despite the hype from many of the Apple faithful, this isn’t because OS X is better than Vista. They are buying Mac’s for different reasons: their ‘cool factor’, their excellent design, fewer virus concerns, or the overall simplicity of use. The bundled iLife suite that Mac’s come with is probably a more compelling draw for new Mac buyers than most of the critically praised OS level features. Apple understands this, and has bundled iLife in for free with every new Mac for quite some time.

Leopard just comes along for the ride…

The important take away here is that the operating system itself will start to matter less and less. The computing world going forward will continue the move to platform and OS independence. Mobile phones, laptops, desktops and speciality devices like Apple TV will all be peers in the computing marketplace. They will all coexist, connected through personal identity to various web services and user communities.

The next generating of ‘Operating Systems’ will be charged with tying all of these services and devices together in a secure, seamless way. They will be light-weight, distributed, and very efficient. They will be more about standards than code. They will be hidden behind the applications they connect and facilitate.

And there is a very good chance they will be open source…

What we see going on here is a tussle between the previous “PC” generation and the new “NET” generation. And like the evolutionary dead end of the Neanderthals, Vista is ultimately doomed to fade away – marginalized by smaller but more adaptable competitors that will define a new order in the computing world.

Anyone betting their business on the continued ascendancy of a PC centric computing paradigm is bound to fail.

And no price reduction will help to change that…

The Tectonic Forces Shaping The Web…

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There’s been a lot of recent posting about ‘Web 2.0′, ‘Web 3.0′, and beyond…

webmonolith.jpgThe biggest fallacy in all of this web versioning mania is that it treats the web as if it were some vast, singular gestalt. The reality is that there are multiple threads of evolution taking place concurrently in this space. Each of these threads is developing at its own independent pace. It’s the assembly of elements from various points along these threads that ultimately emerge as “user experiences” – not an easily versioned Web ‘singularity’.

I believe the evolution of the web overall is best served by discussing the various domains that help make it up. These domains are like the tectonic plates that make up our globe, appearing as a single whole, yet moving independently and sometimes in conflict with each other. I believe that there are five of these domains that are shaping what we see happening in the web space today. They are each at various levels of maturity, and each faces distinct challenges in their continued evolution:

1. The Interface Domain

Most people experience the internet through a browser. The browser model was designed to to let people easily navigate through the early web – little more than a globally distributed hypertext deck. It was a basic environment that was light on media and heavily textual. HTML – the web page format interpreted by the browser – became the basic descriptor for site implementation. It has since extended its capabilities with CSS and now AJAX to become a more dynamic user application environment. Adobe’s Flash – a web media technology – has also evolved into a significant component of the modern web experience and is used for almost all video on the web.

While today’s web experience is vastly different from the initial ‘Netscape 1.0′ experience of the mid-1990′s, the overall web access model hasn’t really changed substantially. It is still driven by search, bookmarks, and links. It still has a Home Page and Back/Forward navigation. It’s also something that you still need to ‘visit’ (using some browser type of tool). It isn’t yet embedded in software and devices in a way that makes it both ubiquitous and invisible. I believe current web interface models are still in their early days, and think they still have a long way to evolve.

2. The Social Domain

Social networking sites like Facebook, MySpace, and LinkedIn – the best known expressions of the social web – are based on the concept of personal identity. They depend on people ‘advertising’ who they are, and providing sufficient personal details (in a structured format) so that other people can discover them. The goal for sites like these is to make – and then leverage – connections between specific individuals.

But there’s much more to the social evolution of the web then just that.

Another side – made popular by del.icio.us – is social tagging. Social taging allows people to classify web sites they visit using text tags, and leverage what I call reputational identity. People have identity, but it’s only there to identify them as the creator of their tag set. People can look for tags created by other specific people, but they don’t get to see any details about them.

Yet another aspect of the social domain is the assignment of relevance in search. This area uses putative identity to define relevance. It isn’t dependent on having hard individual identity of the authors of specific web pages. Rather, it derives the authority of these authors through indirect means like the preponderance of links to their content from other ‘highly relevant’ sites. This network derived ‘authority’ becomes an authors identity in this domain. They have no direct role in defining it, yet it’s probably the most significant factor in the social discovery of what they publish.

There are also social technologies like Bittorrent that depend on technical identity – they use vast networks of individuals to create efficiencies around technical actions (like downloading a file), and only require sufficient identity to establish connections and manage resources. There is no personal identity involved in this.

I think the biggest issue that needs to be address for the social web to really move forward is the evolution of a model for verifiable personal identity. The vast potential this thread of development holds will remained shackled without a global framework for trust, reputation, and identity assertion and management. I believe the social domain has probably plateaued waiting for this to happen. Once it does, I expect to see this take off in many different directions.

3. The Connectivity Domain

Connectivity is all about the throughput and ubiquity of links to the internet. At a macro level, connectivity has been evolving at a pretty good clip over the last decade. The number of individual households connected to the net has grown steadily, and the bandwidth of those connections has continued to climb as well. That said, connectivity growth has been uneven globally, with certain parts of the world virtually invisible on the net (less than 4% of Africans are online!), while other regions (like parts of Asia) are aggressively expanding.

Unlike all of the other aspects of the evolving web, connectivity isn’t virtual – it’s physical. It involves hard costs and regional priorities. It runs up against land use rights. It needs to work around entrench interests looking to derail projects they feel threaten them. It crosses townships, jurisdictions, and borders – and that means it involves politics. And that means its messy and difficult to predict.

If you look at the battles that have taken place between individual cities looking to install municipal wifi, and the big telecom providers like Verizon and AT&T, it’s clear the battle lines are forming between the old and new guard here. The adoption of new technologies like WiMax scares the hell out of most cellular carriers because it can bring VoIP to the mobile market – and kill their current business models. (I’ll need to see how open Sprint will be with their WiMax implementation) You have China trying to filter out services like Skype to prop up their state run phone service monopolies. And the debate of network neutrality in this country is starting to shape up in a similar way. No one’s giving up without a fight.

Unlike other aspects of the evolving web, technology isn’t going to be the gating factor in the evolution of connectivity. It will be a political battle that, unfortunately, the old guard is better positioned to wage right now than the new guard. That said, Google is a wild card here, especially in the upcoming auction of spectrum. They have the resources to really shake up some of the entrenched interests, and the vision to move things forward. But any success they have would only impact the US, and it would do little to improve services to the most pervasive web platform globally – the mobile phone.

I believe connectivity will continue to mature in fits and starts. Openness and capacity will be distributed unevenly – not just globally but within this country as well. Progress in many areas will come reluctantly, and at the minimum level needed to keep the political interests -and hence, regulation – at bay.

4. The Content Domain

Content is exploding on the web. The evolution from passivity to participation is moving at a good clip and accelerating. This is being fueled by a combination of increasing bandwidth, easier to use, free publishing tools, and a shift in the cultural zeitgeist that now finds value and satisfaction in this form of self-expression. Media of all kinds is being produced and distributed via the net, bypassing the traditional gatekeepers who are powerless to stop it. This has allowed a viable micro-publishing model to emerge, where content is created and packaged by small groups to serve the interests of increasingly small market demographics.

The content thread is probably the most evolved of all the threads that make up the net, but it still faces some significant challenges. Censorship and disinformation are very real threats (just look at what happened in Burma – content still travels through physical wires and boxes, and these can all be controlled.) The lack of global consensus on a ‘Web Bill Of Rights’ leaves us in a situation where individual countries are attempting to apply their local laws to the global web, raising real issues around freedom in a trans-national space. On the business end, effective models for commercializing content have yet to emerge, which combined with piracy, is slowing the creation ‘professionally’ generated content. Cultural balkanization is also a concern. Non-English content is continuing to grow in volume and importance, but a technological foundation that can effectively handle discovery and translation doesn’t exist yet. And it may be a long, long way off.

Despite these challenges, I feel good about where content is at right now.

5. The Organizational Domain

The organizational domain is the one that seems to get everyone pumped up. It’s all about how information on the web gets classified and organized. Using current search tools, it can be very difficult to find many of the less common things you might look for on the web. The signal to noise ratio is very low, and finding specific details can require a great deal of effort.

That said, almost every recent discussion on the limitations of current web search technology also ends up talking about the “Semantic Web” and how it will help straighten this situation out. It has been touted as the ‘next evolution’ of the web.

The thought of a fully tagged web is a compelling one. Easily find just what you need. Make comparisons without visiting dozens of sites. Have the ability to create mash-ups out of virtually anything. It seems like the answer to all of the issues we struggle with today. Unfortunately, I think there are some very bright people that are simply glossing over the practical aspects of moving this academic concept into the real world. Implementing the promise of the semantic web will require reaching a global consensus on how things should be tagged, and then having everyone do that tagging themselves when they create new content. I see little chance of either of those things happening in a meaningful way.

People are generally lazy when it comes to things like tagging, and doing it correctly takes both time and effort. Most people will do the minimum they need to do here (which may end up being nothing). Without having a through job done on the tagging everywhere on the web, people that are looking for information will still need to use traditional search methodologies to find things. If they simply count on every site having precise and complete tags, they’ll risk missing out on lots of valuable content.

I also have no doubt that ‘semantic spam’ will emerge, distorting search results deliberately, or being included in results by taking liberty with how much they respect the intent of the query. Over-tagging content to raise its visibility has always been a problem in the professional content space, and I see it being even more problematic if implemented across the entire web.

On the commercial side, I don’t anticipate a rapid adoption of the ‘Semantic Web’ either. If I were a retail business, I would be reluctant to disclose detailed information about my inventory levels or prices, especially if my competitors could look at it just as easily as my potential customers. And that type of disclosure might not capture the key aspects of my value to the market. I may do specialized in-home installations, or provide unique types of training or consulting, or have pre-confgured bundles of goods that better serve my target markets. It’s possible that none of that could be expressed in a meaningful way using a fixed schema. And I wouldn’t want to find myself dismissed out of hand for not falling into the top three “best” stores based solely on a single unbundled price. If I thought there was a potentially meaningful downside, I’d simply avoid it.

Building the foundation beneath the Semantic Web is also a huge undertaking. Having worked on multiple industry standards bodies, I believe that reaching agreement on the broad set of schema needed to make the semantic web really work could prove elusive. Various parties in the marketplace will be advantaged or disadvantaged based on what’s in or out of a particular schema (a taxonomy + enumerations). In defining a schema, you essentially define the question you want people to ask to discover you. Everyone will want the schema to ask the question they know they will have the best answer for. As a practical matter, a schema that everyone in a particular discipline can agree on will either be way to complex or way too simple to be a meaningful tool for discoverability.

I also think that there is an ontological problem with the Semantic Web. Classification depends on definition, and how a definition is applied is often a matter of perspective. What makes someone a ‘discount supplier’ or a ‘full service dealer’? What makes an item ‘rare’? This conceptual definition of a space is called an ontology. It’s not about taxonomies or enumerations, but meanings.

Reaching agreements on the meaning of specific terms – even within a single language – can be a challenge. Having to deal with multiple languages and cultural references complicates it even more. Most legal contracts devote pages to defining a few significant terms, and base those definitions on the precedents established by courts in related litigations. Think of all of the unique terms (enumerations) that will need to exist within all of the different taxonomies that will end up being created for this effort. They will all need to be exactly defined. Even if it ends up being possible to get everyone to agree on the various taxonomies and their enumerations, I don’t believe it is practical to achieve concordance on rationalized ontologies.

I’m sure there are many people with a differing view on on this, but far as the evolution of the organizational domain goes, I would not look to the Semantic Web for a solution. I believe it will come down to how the search engine space evolves. I think we will continue to see a refinement in the way the main search engines index the web and integrate more social cues into defining result relevance. I also see the emergence of a ‘long tail’ in search – smaller, more vertically focused search tools that addressing specific market segments in a very deep way. In general, I expect all search engines will focus more on delivering ‘goal driven responses’ that return a range of potentially useful content related to predefined common activities. There is a lot that can still be achieved using this approach.

So where does this leave us?…

While it may be beneficial from a marketing or fund raising perspective to hang a web version number onto a particular type of technology or service, it really distorts what is happening in this space. I see many people developing for the web that are consumed by an almost sophomoric enthusiasm to rush ahead to the next sexy thing. Unfortunately, unless we find ways to solve some of the tough foundational challenges that exist right now in the various domains I outlined, the web will never reach its real potential. By flipping through “web versions”, we’re only creating the illusion of crossing major milestones. All these issues will still need to be addressed at some point.

And they won’t be any easier to solve by simply jumping to “Web 4.0″…

Barbarians At The Gate(Keepers)…

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It’s said the Internet can route around any network problems it encounters…

While that claim may be debated on its technical merits at a network infrastructure level, the internet has proven very adept at routing around the bottlenecks and inefficiencies we find in the networks in our society. Information of all kinds finds it way around traditional gatekeepers and directly to the hands of individuals. In this new model, everyone can be both a consumer and a publisher. The traditional barriers – and the costs associated with them – are being swept away.

And its disruptive effects continue to transform our society…

Centralized aggregation – a middleman collecting, repackaging, and redistributing content – has become marginalized by increasingly more sophisticated search technologies that allow it to happen in a personalized way right at the edge of the network. Bits can move around the globe at the speed of light, regardless of what those bits represent. Any limitations their physical counterparts may have are absent here, and the powers that control distribution and access to them hold little sway on the web. As more things become digital, this fundamental characteristic of the internet continues to grow in significance.

And things are starting to change…

Radiohead, one of hottest rock bands in the world today, has decided to release their latest album directly themselves – without using any record label or even a reseller like iTunes. And if that wasn’t enough, they also decided to let people download the album – “In Rainbows” – for whatever price they want to pay. They let you enter the price you are willing to pay when you check out.

So are they crazy?…

In a word, no. The reason something like this can work is that top end recording acts today get only a 30% cut of record sales from the labels. They actually make their real money by touring – and that’s a part of the music business that is doing quite well. For a band like Radiohead, this is actually a brilliant move. They will probably end up making more money from record sales (since they keep it all), and will end up broadening their fan base by make their music so accessible. And a broader fan base will help power ticket sales at concerts – the real place where the money is anyway.

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(photo by basietrane)

This will clearly upset the balance of power in an already shaky recording industry struggling to regain relevance in a post-internet, post-napster world. The record industry depends on having these popular acts both as revenue producers for their bottom line today, and for the residual value they can bring through catalogue sales in the future. The economic viability of the industry will be challenged if more popular bands follow Radiohead’s lead and go independent.

In addition, Radiohead’s decision to let people set their own price could end up establishing a precedent in the market that even ‘white knight’ outsiders like Apple’s iTunes could find difficult to compete with. After all, if some of the top bands in the world were to sell directly and let people pay whatever they wanted (or even a significantly lower price than the market overall), why would people be willing to pay $.99 for single tracks of less popular bands.

The impact of this isn’t limited to the recording industry. Publishers, cable operators, movie studios, and information services are all in the same position. Any business that operates as a distributor, aggregator, or gatekeeper should be worried. They are quickly becoming a commodity, and need to find new ways to add value. A tipping point is coming, and there’ll be no turning back.

In fact, it may already be here…

A Viable HD Web Experience…

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Akamai powers the visual web…

They are the leading provider of edge based content caching for the efficient distribution of high bandwidth media. To make this work, Akamai have built a content distribution network with ‘edge servers’ that live at the data centers of most major ISPs.

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Clients of Akamai leverage these servers to efficiently deliver different types of media without having to build out their own infrastructure and – more importantly – without having to worry about any of the network latency issues (delays) centralized delivery across the web entails.

Akamai will deliver media to a user from the cache server closest to them – usually right at the ISP they are linked to. And if the closest cache server doesn’t happen to have something a user is asking for, it will pull it at high speed from it’s nearest cache neighbor that does.

This ‘low latency’ approach becomes critical for delivering content like video.

Video files are big and require significant bandwidth. And they could even require a ‘faster than real time’ delivery for progressive downloads that need to support a viewing experience without delays or interuptions. Akamai plays a big role in making that happen today. If you’ve ever downloaded a video off of iTunes, or watched one of the movie previews offered there, you’ve gotten it from an Akamai server.

Earlier this week, Akamai made a significant announcement.

They’re now tuning their network to support high def video…

There are some real technical hurdles with delivering HD video over the web, but they are probably less daunting than the issues that were challenging basic video delivery over the web less than a decade ago.

But for Akamai, this is more than simply a technology play. They seem to be intent on becoming the disruptive agent in the traditional vs IP based content delivery space:

“We are also committed to the long-term objective of building an ecosystem linking content owners, network providers and video platform players to ensure a superior HD web experience wherever last-mile infrastructure permits.”

This is clearly aimed at giving users a viable choice in video delivery beyond cable and satellite providers. And unlike even Verizon’s FIOS delivered IP video service, it makes it possible for independent content producers to reach their desired audience without having to negoiate with a middle man to ‘carry their programming’. And it can all be delivered without compromise – viewers will have a full HD experience worthy of their investment in their HD displays.

A big challenge in delivering HD video will ultimately come from the ‘last mile’ providers Akamai makes reference to in the quote above. Broadband service in this country trails that of other places in the world (especially the Pacific Rim) in both penetration and performance. And that will continue to place us at a disadvantage when it comes to adopting new and innovative services in this country.

This is something we’ll need to address.

DSL is simply too slow for this type of content, and the only real alternative is from cable companies or Verizon’s FIOS – both likely to be hurt by any significant shift to a more open video delivery model. I don’t see them going out of their way to help Akamai on this one.

And this comes back to us needing to address something else.

Net Neutrality…

The Legacy of Efficiency…

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Efficiency is the mantra of modern corporate culture…

Digital technologies have enabled companies to persue efficiency in increasingly aggressive ways, transforming the business landscape radically over the past decade.

The first wave of this transformation has impacted workers the most…

Many jobs today can now be outsourced to virtually anywhere in the world, with companies chasing the lowest cost structure that can produce a reliable product. It isn’t even a question of hiring domestically vs. outsourcing anymore. Outsourcing has become a given, with the question becoming “where to?”.

It’s a dynamic environment. Some of the more mature outsourcing hubs like India are starting to lose their cost advantage. As business has grown in these regions, many of the advantages they used to provide have been eroded. Costs have risen as the pool of available talent starts to shrink, and underlying regional infrastructures have struggled to keep pace with demand being placed on them. And new regions are starting to emerge – like Latin America – looking to attract similar clients.

The services being offered in many cases are more virtual than physical, and can move anywhere around the globe that makes sense. And that has changed how we think about business. We have become almost nomadic in our approach, ‘grazing’ in one area till it becomes less attractive, then simply moving on to the next ‘lush’ region.

For many companies, outsourcing isn’t a matter of maximizing profits. In a global economy, its a matter of survival. Firms that don’t become efficient lose out to their competitors that do. I believe the ‘talent arbitrage’ we see going on in this market is probably here to stay.

Welcome to the new Darwinian ethos – ‘Survival Of The Efficient’…

But efficiency impacts us in other ways besides outsourcing. Just look at all of the ‘Big Box’ stores littering our malls. They are all monuments to efficiency – a perfect storm of bulk purchasing, point of sale inventory tracking, supply chain optimization, and just-in-time restocking. And though we end up getting ‘Everyday Low Prices’ from them, it seems to be on mostly lower quality merchandize without much of a selection. These stores have taken nearly every product category and commoditized it to make it fit into the low margin/high volume equation they depend on. And smaller competitors end up getting crushed in their wake.

So what’s wrong with efficiency?…

Nothing in theory, but looking at ‘efficiency’ itself as a goal tends to make people focus only on very tactical things. It makes you resistant to change, and therefore vulnerable to it. You try to preserve the status quo because that’s what you’re optimized for. To be efficient, you need uniformity and consistency. And that’s a path that can blind organizations to some of the key ingredients necessary for their long term success.

Innovation. Creativity. Uniqueness…

yingyang.jpgThese are all disruptive elements. They don’t fit well into the way ‘efficient’ organizations plan and operate. But without them, companies and industries – and even countries – will grow old and irrelevant. As the value of what they offer decreases in the market, they compensate for it by doing the one thing they know how – squeezing out even more efficiency so they can lower costs to compete. It may save them in the short term, but it starts them on a long term decline that can be hard to pull out of. Some solutions require a break with the past, not a renewed attempt to preserve it.

If you want proof, just look at what happened to Dell

I don’t mean this as a screed against efficiency – far from it. If creativity is left unchecked by process and efficiency, it will quickly spiral into chaos. What we need to achieve is a sustainable balance between being efficient and being innovative. They need to coexist in the cultural ecosystem of any company that wants to remain relevant.

Efficiency alone will leave a legacy. Combined with Innovation, it can define the future…

RSS, The Limits Of Scale, And InfoNgen…

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I am a big believer in the power of RSS. So much so that I started an RSS video series on this blog. It is one of the cornerstones of the current generation of Web technologies, and it’s now easy to find RSS feeds on a wide range of sites and services.

To work with these feeds, most people use readers like Google Reader or portal sites Netvibes or Pageflakes. Google Reader lets people browse through the feeds they subscribe to as either individual sources or as commingled headlines. Pageflakes and Netvibes present the feeds in widget based frameworks, with each source appearing as an individual widget that can be positioned anywhere on user configurable pages.

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These are all great tools except for one thing.

None of them are designed to scale up…

Each of these tools will do a good job managing less than 100 feeds, and could probably work reasonably well with twice that number. The most aggressive feed user I know, blogger Robert Scobble, manages to have over 600 feeds in his Google Reader. He ends up doing a quick scan through the 1300 headlines a day he gets to pluck out those few he thinks he should actually read. And while I know he does an incredible finding little tech nuggets to write about, I’m sure there are a lot of things he ends up missing – people just can’t effectively screen through that many sources and that many discrete pieces of information manually.

And compared to the vastness of the web, 600 sources seems like a pretty small number…

In my interview with Wallstrip, I talked a little about my company’s product, infoNgen. InfoNgen was designed specifically to handle these types of scale issues with RSS.

Our free version of InfoNgen is a new type of web based feed reader. It offers a hybrid widget/headline interface combined with a powerful semantic tagging engine in the backend to let us ‘understand’ what each individual story is about. The basic service comes with a directory of over 15,000 handpicked and organized feeds (and growing). You can turn any of them off that you don’t think are useful to you, and also add any additionals ones you’d like to have. You can also screen feeds by language – the feeds in our directory represent multiple languages and come from sources authored around the globe.

Continuously throughout the day, each individual feed is crawled, and the full text of each story in it is analyzed and classified using a broad yet detailed financial taxonomy. Because we provide these traditionally unstructured sources with rich tagging, you’re able to do a lot more with InfoNgen than just browse through feed headlines or perform basic text searches.

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InfoNgen gives you the ability to read across all of your sources in aggregate using very detailed filtering. You can see what’s happening with individual companies, specific industries, or even regions. You can filter what you see further using topic based screens like ‘Management Changes’ or ‘Unusual Dividends’. You can also choose to look only at stories based on the type of source – blogs, technical publications, or local new papers for instance.

You get to focus on just the things you care about without all the noise…

I’ll be covering this version InfoNgen in more detail in the next episode of Practical RSS, so I’d encourage you to head over to www.infongen.com and check out the service in advance.

It’s completely free, and I believe you’ll find it to be a valuable tool…

QUICK COMMERCIAL NOTE: A professional version of InfoNgen with customized topics and enhanced searching and alerting features is available on a subscription basis. Contact me through email if you have any questions.

Texting VS. Instant Messaging…

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I prefer IM over email for most things – it provides a record of my conversations for reference (something lacking with phone calls) while still maintaining a level of interactivity that isn’t quite there through email. It lets me converse with a group or simply one to one, and allows easy file/data exchanges to take place as a part of it. It is ideally suited for the way I interact with people both personally and professionally.

Because the iPhone lacks an Instant Messaging application (where’s iChat?!), I’ve started to use texting (SMS) a lot more. While SMS certainly isn’t something new, it isn’t something I’ve used consistently in the past, and I wanted to throw out my perspective on using it vs. my experience with IM.

One of the nicest things about SMS is that it works using mobile phone numbers – not specific user handles. This means that I have the ability to exchange text messages with most of the 600 or so people in my phone directory instead of just the 80 people or so I actually have IM handles for. It’s also an open standard that works across phone manufactures and wireless providers, making it a more universal way to ping somebody.

My buddy list is my phone book…

Unlike many phones that fold SMS into their email interface, the iPhone actually makes SMS look pretty much like their iChat IM application – an elegantly designed conversational interface. But there are some differences.

Unlike instant messaging, SMS doesn’t provide any indication of who is busy, offline, available, etc. And while that might seem to be a big deal feature, it really isn’t in practice. For IM’ing, it’s useful to know if someone isn’t online at all, but even if they appear to be ‘available’, I still need to check with a quick “Good time to chat?..” message to make sure they have the time.

Overall, I find SMS to work really well for a lot of what I need to do.

But there are a couple of significant drawbacks…

Despite the fact that I have an “all you can eat” data plan, SMS messages are not included in it. I need to pony up an additional $20/month for unlimited text messages – even though they are clearly just tiny data packets . Not only that, but people pay not just to send text messages but to receive them as well. If I want to have a texting conversation with someone, they will be charged for each message they send and receive – and so will I!.

It is double billing at its finest…

The other downside to SMS is that it really is designed as a person to person service – not a group messaging service. Though there are creative hacks that will let me broadcast a message out to multiple people, there isn’t a clean way to have a group of friends interacting together through SMS they way they could via IM. This is something I now find I need to drop back to using email to handle.

I also need email for file exchanges. The iPhone doesn’t really work with files outside of email, and SMS doesn’t support it even if it did. MMS isn’t supported on the iPhone either (at least not yet), but it really wouldn’t make much of a difference outside of exchanging photos/media files that most phones would know how to handle.

Clearly Email isn’t going away, but it has definitely moved into the legacy camp for me. When all else fails, I know i can use email.

So what will I do when Apple finally has iChat on the iPhone?…

I’ll end up using both SMS and iChat.

My time with SMS has really sold me. It works great (cost aside) for quick one-to-one text exchanges, and I can reach so many more people through it than I can using IM. The fact that it is natively mobile make it much more useful as well. Almost everyone will carry their phone with them all the time, making it far easier to reach people when I need them, and in a less intrusive way than with a phone call.

It would be great if both IM and SMS could be combined into a hybrid application that could bridge the two models and give me a “best of both worlds” solution.

That would be a great feature for the next iPhone upgrade…

The Mainstream: Consumed By The Long Tail…

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It’s hard for me to count how many times in general conversations with people my age that quotes pop up from television shows or songs that came out when we were growing up.

There was a focus to the popular media at that time that let it imbued the culture of the day. Humming a few bars from a television theme song could say more about a situation you were in than any words. Media of all kinds seemed to offer a common vocabulary we could draw on to be broadly understood. It carried context because most people were familiar with it.

There just wasn’t a lot of choice back then…

When I grew up, television consisted of the three big networks, two local stations, and PBS (which no self respecting kid would admit to watching). FM radio was gaining traction, but most music was still being listened to on just a couple of AM stations. There were a LOT fewer records being released each year, and they didn’t all sound alike – music seemed to resonate more. We got our news from a local newspaper (or the New York Times on Sundays) and from the evening news with Walter Cronkite.

There wasn’t much media of any type available then , and you could take most of it in without being overwhelmed.

But that has changed today…

Now we have more cable and satellite stations than most people even know they subscribe to. We have two satellite radio networks in addition to the AM and FM radio bands we had before. New records and singles are beings released constantly – pumped out in the “genre of the moment” from people we’ve never heard of before and likely won’t hear much from again. And news bombards us 24×7 from just about everywhere we turn. There is so much flying at us that it all seems to blend together into a wall of noise.

And people are simply choosing to ignore most of it…

People are retreating into their own media ‘comfort zones’ to get away from it all. Devices like iPod’s and Tivo’s have become media firewalls that help folks keep the outside world at bay. Everyone can choose what they want to watch, read, or listen to – and when – independent of what’s being pushed or played in the “mainstream”. Everyone has become their own gatekeeper – and devices like these are the gates. This became possible because of the internet. It bypasses all of the traditional gatekeepers and has now developed into a comprehensive and ubiqious media distribution channel.

And by crossing the Rubicon of on demand access, the marketplace has been fundamentally transformed. The ‘long tail’ has taken hold.

I strongly believe that the emergence of the ‘long tail’ in media consumption is happening at the expense of the mainstream model, not as an extension to it. What we see now with individualization is an evolving phenomena. I believe that as it plays out, it will ultimately consume the mainstream as we know it today. People will pick whatever interests them – be it new or old – and consume it where, when, and how it is most convenient for them.

In the future ‘the mainstream’ will be born out of the long-tail, and look very different. Media will increasingly be created for a loyal, core audience – not ‘mass consumption’. Any broader recognition for it will be driven through interest across numerous emerging social networks (think more Pandora or Digg than MySpace) and content will more democratically receive the scope of visibility and level of attention it deserves. The sharp divide that exists today between niche and mainstream media will blur, becoming a continuum of interest and reach. Content will seek its own level.

And truly global mainstream ‘successes’ will become rare…

These changes will reshape the media landscape, and present incredible opportunities for new players and business models to emerge. They will also challenge us at a social level, further shrinking our common cultural footprint while at the same time removing the borders that typically divided us.

I want to explore these issues more in future posts…