CNN: Monitoring The News?……

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This interview was on CNN this morning…

Here is a 13 second clip from an interview that John Roberts of CNN did with director Kelly Nyks discussing his new documentary “Split: A Divided America“:

The film seems both timely and interesting, and takes a hard look at the state of politics and civil discourse in our country. This is an important film, and one worth seeing.

However, that isn’t the reason I am writing about this interview…

This post is actually about what’s playing during this interview on one of the monitors in the background. Take a close look over John Roberts’ head in this frame grab:

Playing in that monitor is Nickelodeon’s SpongeBob Squarepants – not exactly one of the the critical news sources I would have expected to see rolling in the CNN studio.

Should we be surprised?

Probaby not. Politics and comedy have blurred on shows like Saturday Night Live and The Daily Show – shows that may actually end up having an impact on the coming election.

Maybe something’s going on with SpongeBob we’re just not aware of yet…

Using Clouds To Cut Through The Fog…

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Tag Clouds have been around for a while…

They offer a great visualization of what topics are ‘hot’ within a given framework, and they can work in a variety of settings. You could have a tag cloud of search terms being used on Google, stocks mentioned in posts on Twitter, or tags assigned within a single blog. A tag cloud works by showing the most common items as large and bold while the less common ones are small and somewhat faded.

They give you a good feel for what’s in a content set with just a quick scan…

That why I found these Tag Clouds produced by Thomas Hawk so interesting:

Flicker image by Thomas Hawk

Politics is full of words. They can create a fog of ambiguity that confuses issues and obscures positions.

And sometimes politicians choose words specifically for that purpose…

What Thomas Hawk did is a great way to cut through that fog. The top cloud is an analysis of terms that were used in John McCain’s acceptance speech, and the bottom is of the terms used in Barack Obama’s. It’s great way to see what images each candidate is trying to invoke, and how they are using words to shape perceptions about themselves and their agendas. There are clearly some similarities in these two clouds, but also some interesting differences.

Dig in and enjoy…

NOTE: I am posting this is a completely non-partisan context. The only endorsement going on here is for cool data modeling approaches.

Is The Party Over?…

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This primary season may be a signal of changes in our political landscape…

The power of the ‘long tail’ is being felt in many aspects of our lives. We increasingly want things in our life to be ‘unbundled’ – broken into smaller bits that we can pick and choose from. We Tivo television to watch it on our own terms, and prefer iPods to radio stations. We’re far more inclined to donate to very specific causes than to general charitable organizations. We buy cars today that can be personalized in hundreds of detailed ways. We are becoming a society composed of an incredibly large number of incredibly small demographics.

Often times, a demographic of just one…

This desire to personalize the world around us touches every aspect of our lives – from the media we enjoy, to the news we follow, to the faith we embrace, to the causes we believe in, to the products we consume. And to the parties and politics we subscribe to.

But that’s only a part of the story…

In past elections, it was possible for candidates to “tune” a message for different demographics. When they stumped across the country for votes, their message, language, and tone would change as they moved from area to area. They always had some common themes, but based on the audience, some subjects would be ignored or glossed over, while others would be placed front and center. They could treat each of these stump speeches as local, targeted events.

But not anymore…

In a world where everything gets recorded either officially or unofficially, nothing is local – or even private. Unlike traditional media, bloggers will compare notes and cooperate to track down inconsistencies or fabrications. If a candidate changes positions, or says something controversial, or does something that’s plain dumb, someone – somewhere – will have a record of it. It may be a grainy cell phone video from someone in the audience, or even some archive news footage that someone digs up.

And it will be viral on YouTube before a campaign can spin it…

What we are starting to witness is the nexus of two significant trends – the increasing number of narrow, ‘issue-based’ voter demographic segments, and the rapid decline of effective narrow targeted messaging.

It’s the ‘Long Tail’ meets the ‘Global Village’…

We are starting to see these elements play a big role in the contest between Barack Obama and Hillary Clinton. Each side has been beaten down over seemingly contradictory stances they have taken on issues like NAFTA, immigration reform, taxes, campaign finance, or the war effort. They have been haunted by various videos from their past, almost blind to the fact that the same web tools they use to raise cash can be used to raise issues they would rather not face. Each ‘owns’ an extremely loyal core demographic, that may never embrace the other candidate if he or she wins. And party officials are becoming increasingly worried that these demographic fractures may never heal.

We see statistics after every primary contest about how a matrix of demographic combinations voted – religion, race, income, age education, martial status, and gender all come in to play. When you look at all of this in its totality, something becomes very clear.

There is no singular ‘Democratic Party’…

From looking at the conflicting and diverse interests and agendas of the various demographics that make up the party, it seems to be more of a loose affiliation of people that don’t identify themselves as Republicans rather than adherents to a broad, unifying Democratic platform. It’s not a single political body, but a small core of beliefs with many agendas in orbit around it.

And the exact same can be said about the Republican party…

At the ‘outer orbits’ of these political parties are what the media refers to as The Independents. These independents are becoming increasingly important. Neither party can win without attracting them in significant numbers. They are courted heavily by both parties and end up being the swing votes in just about every election.

And that fact isn’t lost on them…

It isn’t hard to imagine that this broad swath of voters could break off from both parties at some point if a credible political figure were to unify them into a true third party. If anything, it’s hard to understand why this hasn’t happened already. The current political parties are really just a facade masking a great deal of frustration and discontent on many issues.

They persist more by momentum than shared fundamental beliefs…

Like it has in every other aspect of society, the long tail will make itself know in the political arena. We are a diverse society confronting significant and complex issues. There is a growing consensus that our current political structure is failing us, and that the problems we face run deeper than simply the failings of one party or the other. The ideas and solutions that rise to the top of our political system are not the best our country has to offer. They are simply the ones that are least threatening to the status-quo. They are designed to sidestep any hard choices and to avoid forcing us to face unpleasant realities.

The process and outcome of this Democratic primary may force us to look more closely at these issues and decide where we will turn next for leadership. The political pundits have all said that this isn’t a campaign about experience.

It a campaign about change.

And they may have been more right than they realize…

"Naked" Journalism…

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What happened yesterday was really bad…

Engadget was duped into believing that Apple was about to announce a delay in the release of both the iPhone and Leopard by several months. They posted the story, and the result was almost immediate – a 4% drop in Apple’s share price. Engadget posted a very visible retraction of the post as soon as they discovered it was inaccurate, and Apple’s stock recovered – ending the day down just slightly.

The turmoil that took place in the market no doubt hurt a lot of people. There are calls for an investigation of the incident, and clearly that needs to happen. There is also some serious criticism of Engadget echoing around out there. Everyone seems to be up on a soapbox preaching the need for basic journalistic ‘integrity’, the need for multiple sources, etc.

I think most of this criticism is misplaced. Bloggers may be journalists, but they are NOT traditional mainstream news journalists.

And I don’t want them to be…

This isn’t to say that bloggers shouldn’t strive to be right. They absolutely should, and every one of them that I know certainly does. But the character of blogs is different from traditional mainstream sources.

Blogs are naked…

Their editorial process takes place in the open. It happens all in real time. You get to see and participate in the distillation of truth from the swirl of rumors, opinions, insights, and facts that many posts start out with. There is nothing hidden.

It’s what makes blogs uniquely compelling and valuable…

This distillation process is exactly what editors in the traditional media do as well. But they do it behind closed doors. With limited perspectives. And no reader participation.

And they don’t always get it right either…

We need blogs that are blogs. I don’t want Seeking Alpha to turn in to the Wall Street Journal. I don’t want AVC to turn in to The New Yorker. Both blogs and mainstream media bring something unique to the table, and together they present a ‘Truth’ neither could easily achieve on their own. They both deserve respect as distinct yet necessary pillars of journalism.

Engadget received information from a source they trusted. The information looked legitimate. They PROMINENTLY posted a retraction as soon as they found out it wasn’t.

We need to stop bashing Engadget for being what it is.

A blog…

Campaigns Are Out Of Control…

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If you needed more proof that this presidental campaign will be different from those of the past, look at this…

This is an ad that was produced by some unknown individual in support of Barack Obama, directly targeting Hillary Clinton. It is a mashup of Apple’s famous ’1984′ ad that launched the Macintosh. I’m sure this isn’t an ad that the Obama campaign would have made on it’s own, or probably even wants to have running.

But what they want doesn’t really matter in this case…

For good or ill, none of the campaigns are in complete control of their message anymore. Anyone with basic production talents can produce and distribute politically motivated messages without any support – or even agreement – from whatever campaign they feel aligned with. And the traditional print and broadcast media are no longer the gatekeepers of reach for these folks.

Reach is free – it’s now all about attention…

There are some real implications here. Having big dollars to spend can certainly help, but it doesn’t give you complete control of your message, nor necessarily connect you with the people you may want to reach with it. It simply throws what you want to say out into the market, where it quickly becomes diffuse and gets swallowed up into a big pool of noise. More importantly, it also means that even those individuals and organizations without big dollar budgets can still have a meaningful voice in the media message of any campaign or election. And this ‘secondary market’ of political activism can now survive very well without the support of mainstream political party machines. They can tap into focused demographics that are highly motivated by specific issues, and end up getting real buzz and traction.

Access to attention is now up for grabs…

An unfortunate consequence of this will probably be a rise in attack ads. This technology opens the door to smear ads and baseless acusations that could make the ‘Swiftboat’ ads of the last presidential election seem tame. No doubt candidates will be called upon to rein-in those supporters that ‘cross the line’, but without being able to leverage financial control, they will pretty much be powerless to do anything.

While truth is in short supply in any campaign, I worry that this one might be a record breaker. Passion and politics go hand in glove. Those individuals that think their candidates aren’t being forceful enough on a given issue, or striking back hard enough at a perceived attack by the oposition, can take matters into their own hands. And in that situation, ‘truthiness’ could easily win out over truth as the substance of our national discourse.

I’m sure this ‘outside political ad’ will be just the first of many to gain visibility. My hope is that future ones focus more on keeping the candidates honest, and keeping the most important issues on the agenda. The last thing our political process needs is more negativity.

It will be interesting to see how this develops…

JetBlue Connecting…

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For anyone that needed to fly JetBlue this past week, it was a tough ride…

Ice storms in the northeast grounded many flights and caused JetBlue to suffer a ‘cascade failure’ in its flight operations. Scheduled crews couldn’t get to their destinations, and available crews couldn’t be quickly matched to flights, causing additional cancelations. These operational cancelations, on top of the weather related ones, ended up overwhelming customer support staff causing extreme frustration for customers and a meltdown in communications internally.

They are just now getting back to a normal schedule…

David Neeleman, JetBlue’s founder and CEO has been confronted with significant bad press, and the potential for significant defections from once loyal customers. In addition to reaching out to customers via traditional media channels like newspapers and television, he has also actively used the web to connect with them:

He has posted an apology on the JetBlue website, and has included a YouTube based video taking direct ownership of the problems folks encountered and outlining his plan to address the most serious operational issues that surfaced:

This video was embedded on JetBlue’s site on the page outlining their ‘Customer Bill Of Rights’:

JetBlue Airways exists to provide superior service in every aspect of our customer’s air travel experience. In order to reaffirm this commitment, we set forth this Bill of Rights for our customers. These Rights will always be subject to the highest level of safety and security for our customers and crewmembers.

While I’m sure it will take some time (if ever) for those affected by this situation to return to the airline, seeing the head of a major company reaching out to people directly over the internet is a good thing, especially given the tough situation he needs to deal with. Seeing him use video in a direct and personal way is also very positive. When issues come up, I want to see the person at the top and have them address me directly. I don’t want missives from spokespeople. The embedded video used here does a good job of that. Consumer connecting technologies like YouTube should be a part of every organization’s public relation’s initiatives – in both bad and good times.

At the end of the day, the web is just a means of reaching out. Regardless of the technology used to deliver it, communicating the message is only the first step. JetBlue will also need to deliver on the promises they are making. They will need to reestablish their credibility in the marketplace.

And by reaching out in this way, David Neeleman has made reestablishing credibility something personal…

The Whole World Spins…

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‘Spin’ has always been the refuge of corrupt politicians and strung out celebrities…

We see it in the news everyday. It’s on the talk shows. It’s a fact of the media saturated world we live in today. It’s so common that we tend to become numb to it. But every now and then something comes along that is just so egregious it needs to be called out. This is one of those pieces:

I can only guess that Joe Kennedy missed Hugo Chavez’s speech at the United Nations. The one where he ended by referring to the United Sates as the devil. That’s the only reason I can think that a former member of congress would still want to shill for Venezuela in this Citgo commercial.

This one is pretty shameless…